IT Systems & Automation Specialist
Big Frog Franchise Group is looking for an IT Systems & Automation Specialist to support our corporate office, franchise technology systems, Microsoft 365 environment, WordPress websites, and low-code automation workflows.
This role is ideal for someone with a few years of hands-on IT experience who enjoys solving practical technology problems, supporting users, maintaining systems, and building automations that make work easier for the corporate team and franchise owners.
This is a hands-on position that requires both technical troubleshooting and strong communication skills. The right candidate will be comfortable working with Microsoft 365 administration, user accounts, PCs, networking issues, WordPress support, and low-code tools such as Zapier.
Key Responsibilities
Microsoft 365 & User Account Support
- Support and troubleshoot Microsoft accounts and services, including Microsoft 365, Exchange Online, Entra ID, Defender, and related admin tools.
- Create, configure, and manage user accounts through Active Directory and the Microsoft Admin Center.
- Assign and revoke Microsoft licenses as needed.
- Create user mailboxes, convert mailbox types, manage shared mailboxes, and assist with mailbox permissions.
- Help investigate and resolve email delivery issues, including lost, delayed, or undelivered emails.
- Assist with remediation of compromised or hacked user accounts.
- Support password resets, access issues, permissions, and basic security troubleshooting.
Computer Setup & Technical Support
- Procure, configure, and maintain PCs and related equipment for the corporate office.
- Set up new user machines, including software installation, user accounts, email access, security settings, printers, and network access.
- Troubleshoot hardware, software, operating system, and connectivity issues.
- Provide remote support for franchisee PC issues when needed.
- Maintain organized records of equipment, users, licenses, and system access.
Networking & Connectivity
- Troubleshoot basic networking issues related to TCP/IP, DNS, network access, shared drives, printers, and file-sharing permissions.
- Assist with diagnosing internet, connectivity, and access issues for corporate users and franchisees.
- Coordinate with vendors or internet service providers when issues require escalation.
- Help maintain reliable access to shared systems, files, and cloud-based tools.
Automation & Workflow Support
- Build, maintain, and troubleshoot low-code automations using Zapier or similar platforms.
- Create and support automation flows for store owners and internal team members.
- Monitor existing automations for errors, broken connections, duplicate data, or process gaps.
- Work with team members to understand repetitive manual tasks and identify opportunities for automation.
- Document automation workflows so they can be maintained and updated over time.
WordPress & Website Support
- Provide basic WordPress support and troubleshooting.
- Assist with editing and creating pages, updating forms, managing plugins, and handling basic website content updates.
- Troubleshoot website functionality issues and coordinate with web vendors when needed.
- Use basic HTML and front-end development knowledge to assist with website edits and formatting.
- Assist with form issues, website errors, plugin conflicts, and basic database queries when appropriate.
Documentation & Process Improvement
- Document common issues, support steps, system processes, and recurring technology fixes.
- Create simple guides, checklists, and internal documentation for corporate team members and franchise owners.
- Help identify opportunities to improve technology reliability, reduce manual work, and simplify user support.
- Track open issues and follow through until they are fully resolved.
Required Qualifications
- 2+ years of experience in IT support, systems administration, technology support, or a related role.
- Experience with Microsoft 365 administration, including Exchange Online and Microsoft Admin Center.
- Familiarity with Entra ID, Active Directory, Defender, user permissions, and license management.
- Experience setting up and troubleshooting Windows PCs.
- Working knowledge of TCP/IP, DNS, network permissions, printers, shared drives, and general connectivity troubleshooting.
- Strong understanding of email administration, mailbox management, and email troubleshooting.
- Experience with WordPress support, including pages, forms, plugins, and basic HTML.
- Strong written and verbal communication skills.
- Ability to explain technical issues clearly to non-technical users.
- Strong organizational skills and attention to detail.
- Ability to manage multiple requests and follow through to completion.
Preferred Qualifications
- Experience with Zapier or similar low-code automation platforms.
- Experience building and maintaining automation workflows between business systems.
- Basic understanding of APIs, webhooks, forms, CRM tools, spreadsheets, and data movement between systems.
- Experience supporting a multi-location business, franchise system, retail environment, or small business network.
- Basic front-end development knowledge, including HTML and simple CSS.
- Experience troubleshooting WordPress plugins, forms, and database-related issues.
- Experience working with outside technology vendors and escalating support issues when needed.
Ideal Candidate
The ideal candidate is a practical problem solver who enjoys hands-on technology work. You should be comfortable setting up a new laptop in the morning, troubleshooting an Exchange mailbox issue before lunch, fixing a broken Zapier automation in the afternoon, and helping a franchise owner work through a remote PC issue before the end of the day.
You do not need to be a senior developer or network engineer, but you should be curious, resourceful, detail-oriented, and willing to dig into problems until they are resolved.
Key Traits for Success
- Strong troubleshooting mindset
- Calm and clear communication
- Good follow-through
- Comfortable supporting non-technical users
- Organized and detail-oriented
- Able to manage multiple priorities
- Willing to document fixes and processes
- Curious about automation and technology improvement
- Practical, hands-on, and service-oriented
About Big Frog
Big Frog Custom T-Shirts & More is a franchise system with independently owned stores across the United States and Canada. Our stores provide custom apparel, branded merchandise, online stores, and personalized service for local businesses, schools, teams, nonprofits, and families.
Big Frog Franchise Group supports our franchise owners through operations, training, marketing, technology, vendor relationships, and business coaching. This role is part of the corporate support team and will help ensure our technology systems are reliable, organized, and easy for our team and franchise owners to use.
Schedule
This is a full-time position. Standard business hours are Monday through Friday, with occasional after-hours support needed for urgent technology issues.
Work Location
Big Frog Franchise Group
Dunedin, Florida
In-office work is expected, especially during onboarding. Hybrid flexibility may be considered after the initial training period based on experience, performance, and business needs.
Compensation
Compensation will be based on experience and qualifications.
Suggested posting range: $50,000 – $75,000 annually.
How to Apply
Please submit your resume and a brief note describing your experience with Microsoft 365 administration, PC support, WordPress, and workflow automation tools such as Zapier.
Pay: $50,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
