About us
Petroleum Express is a small business in Houston, TX. We are professional, agile, professional and our goal is to Hire a individual that is looking for a long term career..
Reporting to the Manager of Logistics and Fleet Operations, this position will be responsible for dispatching drivers and trucks to cover fuel delivery orders safely while exceeding customer service expectations.
Primary Duties
- Organize and complete daily dispatch workflow in a timely, safe, and cost-effective manner.
- Accurately take fuel orders from customers over the phone and via email; enter orders into dispatch software system (CE) in a timely and accurate manner; properly calculate load limits.
- Efficient scheduling of fuel deliveries – includes regular communication with drivers, effective route planning, and updating routes as needed.
- Communication with customers about fuel delivery details and times, with attention to special handling requests, ensuring exceptional customer service.
- Maximize utilization of company assets while still meeting customer expectations.
- Track driver progress throughout their shifts, moving loads and/or truck assignments around to accommodate delays.
- Monitor all late deliveries; communicate with customer and track detention charges for billing.
- Handle incoming customer inquiries or concerns with focus on polite professionalism, escalating concerns as appropriate.
- Provide daily feedback to Logistics Manager on dispatch flow and any issues/concerns.
- Confirmation of new order paperwork; preparation of dispatch documents; verification of load documents after delivery for billing.
- Proper shift set up and seamless transfer to next shift to ensure smooth operation.
- Review of previous shift recap report to ensure all tasks are addressed and information is noted.
- Backup dispatch coverage during vacations, unplanned absences, etc.
- Emergency response support – follow safety guidelines and report all incidents.
- Other tasks and duties as assigned or as needed for successful daily dispatch operation.
Physical/Cognitive Requirements
- Ability to work independently in a fast-paced environment.
- Proven organizational, time management, problem solving, and multi-tasking skills.
- Excellent verbal, written communication, and customer service skills.
· Superior focus, initiative, and attention to detail.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Must be able to work safely and efficiently unsupervised.
Attendance/Schedule
- Must be able to work 12 hour shifts on rotating schedule, including partial weekends, holidays.
Preferred Minimum Experience/Education
- High school graduate or GED equivalent.
- Minimum 1 year experience in Logistics and Operations.
- Prefer 2-3 years experience in fuel dispatch or related industry.
- Work extended hours as needed.
- Basic knowledge of ELD & HOS regulations.
Strong computer skills, experience in Microsoft Office (Word, Excel, PowerPoint & Outlook) as well as Logistics Software.
Job Type: Full-time
Pay: $50,000.00 - $54,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Houston, TX 77029: Relocate before starting work (Required)
Work Location: In person
