Expert level consultant will be the end-to-end lead for the Target Operating Model delivery
Lead end‑to‑end current‑state assessment across delivery, sustainment, and KTLO
Own and drive target operating model (TOM) design across delivery, release, and support
Define standardized processes, governance, and ITSM-aligned KTLO practices
Establish clear roles, responsibilities (RACI), and operating cadence across teams
Drive stakeholder alignment via workshops, reviews, and decision forums
Define KPI framework to measure delivery performance, quality, stability, and cost
Develop and own the implementation roadmap, timelines, and key milestones
Manage dependencies, risks, and cross‑team coordination to ensure delivery progress
Identify and drive improvements in tooling, automation, and release/deployment practices
Optimize operating model including sourcing strategy, cost (TCO), and team structure
