Job description:
At Diligent, we are constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. We pride ourselves on a positive work environment that creates happy employees who boost productivity and dedication.
We are seeking an experienced Operations Manager in our Healthcare Division to take over customer responsibilities in the Houston, TX markets. Our ideal candidate is a self-motivated professional with a strong operations skill set and excellent client relationship building skills. The applicant should have a minimum of 3-5 years’ experience within the logistics industry, preferably in healthcare.
If you have a passion for supply chain, freight and transportation and you know how to keep things moving and operations running smoothly, we are looking for you! If you have the desire to work for a dynamic, growing company with the opportunity to grow professionally in the transportation industry, we invite you to apply.
The successful candidate will have:
- A work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization.
- Ability to communicate through various means (written and verbal) with diverse individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Ability to demonstrate respect to others, surroundings, and self.
- Experience working directly with customers and vendors.
- A minimum of 3-5 years’ management experience in healthcare transportation, supply chain or logistics.
- Initiative to identify opportunities and issues and follow through on work activities to capitalize or resolve them.
- Ability to learn quickly and take positive action without being requested to do so.
RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:
- Customer account management
- Manage driver routes and handle all driver issues within the region.
- Work in conjunction with corporate accounting staff regarding customer invoicing, vendor payments and COG efficiency.
- Plan and oversee implementation of policies, procedures, and programs for all areas of operations.
- Maintain weekly reports for region and submit them to the corporate office.
- Understand the process of capturing and maintaining margins within the market.
- P&L responsibility for assigned market.
- Maintain and audit IC settlements & Billing for accuracy.
- Maintain and develop existing and new customers through planned account support for when a new customer does their first shipment. Be present when new routes go live.
- Take notes during the visit to see if there are any challenges, relay information to Customer Service and operations to resolve issues with a HIGH SENSE OF URGENCY.
- Follow-up and follow through with each client once solutions have been implemented or issues identified within 24-48 hours of initial contact.
- Gain a clear understanding of customer’s business and service.
REQUIRED SKILLS/ QUALIFICATIONS:
- Bachelor’s degree in business, Logistics, or related field
- Minimum of 3-5 years' management experience in healthcare transportation, supply chain or logistics.
- The ability to build rapport, ask questions, and listen.
- Great communication and presentation skills.
- Healthcare, Transportation/ logistics experience is a must.
- The ability to research and learn things without oversight.
- Strong customer service skills.
- Self-motivated, energetic, charismatic, and able to think on your feet.
- High sense of urgency and results focused.
- Works through others and leads by example.
- Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
- Travel required in assigned territory.
About US
Diligent Delivery Systems is a nationwide logistics company utilizing thousands of independent owner-operator drivers who provide dedicated fleet-outsourcing, hot shot delivery and other logistics and courier services. Diligent operates a professional workplace environment. Many of our employees have been with the company for 10+ years.
Diligent is proud to be an Equal Opportunity Employer.
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Houston, TX 77015
