WELLNESS GUIDE | Front Desk | Client Experience | Hospitality | Retail & Membership Sales
Serenity Spa | Soul Yoga — Roseville & Folsom
We are not looking for someone to simply work the front desk.
We are looking for someone polished, warm, perceptive and highly capable — someone who notices what others miss, creates calm while moving quickly, sells with integrity and takes genuine pride in making people feel exceptionally cared for.
At Serenity, we call this person a Wellness Guide.
24 Years — and Still Becoming
Serenity Spa | Soul Yoga has served our community for 24 years. That kind of longevity doesn't happen by accident.
It is built through consistency, relationships, evolution and thousands of small moments done exceptionally well.
We are looking for people who want to help us build the next chapter.
The Role
Our Wellness Guides are the heartbeat of the guest experience. You are the first voice a guest hears, the energy that welcomes them in and often the final impression they carry with them when they leave.
You will:
- Welcome and care for guests with elevated, genuine hospitality
- Manage appointments, phones, transactions and daily front desk operations
- Learn our extensive menu of spa, yoga and wellness offerings
- Confidently introduce and sell Serenity memberships, helping guests create consistency in their wellness
- Recommend services, products and future visits with knowledge and integrity
- Build relationships with guests rather than simply process appointments
- Work toward individual and team membership, retail and sales goals
- Maintain exceptional organization, presentation and attention to detail
- Solve problems calmly and take ownership when something needs attention
- Support your team and contribute to the energy and standards of Serenity
Our Expectations Are High
This is not a passive receptionist position.
We believe kindness and accountability belong in the same room. Our Wellness Guides are expected to be dependable, engaged, coachable, motivated and comfortable with sales.
Membership is an important part of this role. We believe deeply in the value of consistent wellness, and our Wellness Guides should be able to confidently communicate that value. You will have goals, know your numbers and be expected to actively contribute to the growth of our membership community.
You should be able to welcome a nervous first-time guest, answer a busy phone line, make a thoughtful recommendation, introduce a membership, adjust a schedule and solve an unexpected challenge — all while protecting the calm of the guest experience.
Experience in luxury hospitality, spa, wellness, fitness, beauty, retail, membership sales or client-facing sales is highly valued, but character, emotional intelligence and a genuine desire to grow matter tremendously to us.
Who Thrives at Serenity?
Someone who remembers names. Notices details. Takes initiative. Loves wellness. Enjoys connecting with people. Is energized by goals and comfortable selling. Wants feedback. Shows up prepared. And understands that true luxury isn't simply a beautiful environment —
It's being cared for exceptionally well.
We talk often about longevity at Serenity: longevity of our health, our relationships, our careers, our team and our company.
We're interested in people who want to build something, not simply pass through something.
If that sounds like you, we would love to meet you.
Come build what lasts.
Serenity Spa | Soul Yoga
Roseville + Folsom
cb.serenityspaonline.com
Roseville: 3984 Douglas Blvd. #150 Roseville, CA 95661 (916) 797-8550
Folsom: 350 Palladio Pkwy. #1975 Folsom, CA 95630 (916) 542-7363
Job Types: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
