Customer Service Representative
Seeking a friendly, upbeat and motivated Customer Service Representative for our Customer Service/Front Desk Department. Professional appearance with friendly telephone voice required. Must be reliable, self-motivated and upbeat. Good verbal and written communication skills as well as a well-rounded understanding of electronic communication etiquette is expected. Attention to detail is a must. Customer service is paramount to Stein’s Aircraft Services and team members are expected to exceed client expectations.
Duties:
- Attracts potential customers by answering service questions and ability to suggest and knowledgeably discuss information regarding other company offered products and services
- Data entry and Invoicing
- Open and maintaining new and repeat customer accounts
- Resolves product or service problems as required
- Fielding radio calls from aircraft and line service
- Concierge duties
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed
- Prioritize responsibilities
- Daily problem solving
- General Office Cleaning
- Other tasks and duties as assigned
Requirements
- Customer service experience is required.
- Knowledge in aviation is a plus.
- Driver’s License Required
Schedule
Friday/Saturday 6:30AM to 2:30PM Sunday/Monday 2pm to 10pm
Pay: $18.00 - $20.00 per hour
Expected hours: 32.0 per week
Benefits:
Shift:
Application Question(s):
- Are you able to work the requested shifts listed?
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Waukesha, WI 53188 (Required)
Work Location: In person
