Job Overview
Join our dynamic healthcare team as an Optometric Office Technician and Assistant, where you'll play a vital role in delivering exceptional patient care and supporting the smooth operation of our optometry practice. This energetic position offers the opportunity to work closely with patients, assist with clinical procedures, and manage administrative tasks that keep our clinic running efficiently. Your enthusiasm and attention to detail will help create a welcoming environment for all patients while ensuring compliance with healthcare standards and privacy regulations.
Responsibilities
- Greet patients warmly, verify their information, and assist with intake processes to ensure accurate medical records and patient flow
- Prepare exam rooms using aseptic techniques to maintain a sterile environment for eye procedures and testing
- Manage electronic medical records (EMR) systems like Epic or similar platforms, ensuring accurate documentation of patient visits and procedures
- Handle front desk duties such as scheduling appointments, answering phone calls, and managing patient check-in/check-out processes
- Support medical billing, coding, and insurance claim submissions in compliance with HIPAA regulations
- Maintain organized medical records, ensuring confidentiality and proper storage of sensitive information
- Promote excellent patient care by providing clear instructions on eyewear options, retail sales of glasses or contact lenses, and follow-up care
- Maintain a clean, organized, and professional office environment.
- Manage eyewear inventory. Including receiving, entering, displaying, and maintaining new and existing frame collections; along with daily tracking of all glasses and contact lens orders.
- Communicate with management, patients, insurance companies, contact and frame vendors, and laboratory partners regarding patient orders, claims, and product inquiries.
- Utilize optical equipment to conduct prefatory or provider instructed testing.
- Utilize practice management software to documents and maintain accurate patient records, process transactions, and support daily office operations.
- Assist patients with frame selection creating an interactive and fun browsing environment.
- Provide educational classes on the proper use, care, handling, and maintenance of corrective lenses; including contact lenses.
- Coordinate and maintain the office schedule; including scheduling, confirming, and managing appointments for all patients.
- Monitor office supply inventory levels and replenishing all patient-facing and operational supplies.
- Prepare eyewear for patient pickup, utilize equipment to verify lens prescription and make adjustments to the frame based on patient comfortability. Dispense all patient eyewear; glasses and/or contact lenses.
- Assist in maintaining a professional and welcoming presence of the office on social media platforms at all times.
Experience
- Previous experience in a medical office setting or ophthalmology clinic is highly preferred, but not required
- Experience in retail sales or customer service roles enhances ability to assist patients with eyewear selections
- Understanding of HIPAA compliance and medical records management is essential for maintaining patient privacy
- Strong organizational skills in handling medical billing, coding, and insurance documentation
- Prior front desk or administrative experience in a healthcare environment is advantageous
Join us to make a difference in patients’ lives by providing compassionate care while supporting the operational excellence of our optometry practice. We value energetic team players who are eager to learn and grow within a fast-paced healthcare setting!
- PLEASE INCLUDE A SHORT 5 MINUTE VIDEO STATING WHY YOU ARE THE BEST CANDIDATE FOR THE JOB USING WWW.LOOM.COM (FREE) WITH THE HEADING/TITLE NEXT LEVEL OPTOMETRIC TECHNICIAN AND ASSISTANT. Thank you.
Pay: From $18.00 per hour
Benefits:
- Employee discount
- On-the-job training
- Vision insurance
Work Location: In person
