We are seeking a versatile and dedicated Customer Service Rep/Administrative Assistant for our of our clients in Pompano Beach. The ideal candidate will be adaptable, capable of managing multiple roles, and comfortable handling a variety of tasks as required.
Key Responsibilities:
-
Respond to Amazon customer service messages promptly and professionally.
-
Process customer refunds efficiently.
-
Learn and manage the process of customer returns.
-
Run daily reports and follow up on any action items.
-
Review invoices and potentially learn to process deposits.
-
Assist with various tasks as needed, demonstrating flexibility and a willingness to adapt to new challenges.
-
Perform general office duties, such as managing phone calls, emails, and correspondence.
-
Organize and schedule appointments, meetings, and conferences.
-
Maintain and update office records, databases, and filing systems.
-
Prepare reports, presentations, and documents as needed.
Skills/Qualifications:
-
High school diploma or equivalent; further education or certifications in administration or customer service is a plus.
-
Previous experience in a customer service or administrative role is preferred.
-
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
-
Strong communication skills, both written and verbal.
-
Bilingual English/Spanish is a plus.
-
Excellent organizational skills and attention to detail.
-
Ability to multitask and manage time effectively.
-
Positive attitude and a proactive approach to problem-solving.
-
Willingness to learn new skills and take on different tasks as required.
