**We are looking for someone with established Retail Phone/Online Customer Service Experience. In person in store (cashier) or medical & banking service experience does not fit our needs. Thank you!****
Company Overview:
Simple Cell Inc is an e-Commerce company that operates on over 15 sales channels including Amazon, Walmart and eBay. We provide our customers with a variety of electronic-centric products ranging from cell phone accessories to laptops and more as well as offering device repair services.
Simple Cell customer support is responsible for handling all customer inquiries and issues via email, messaging, live chat and phone calls. CSR’s will also work with our shipping partners to resolve any issues with deliveries, monitor seller feedback on all channels and assist with customer returns. Basic product troubleshooting and identifying upsell opportunities are also included in the responsibilities.
Duties Include:
- Provide customer assistance via incoming email, sales channel messaging, calls and live chats.
- Ensure a good customer experience by identifying and assessing customer needs.
- Build a strong base of product knowledge as well as the ability to perform basic troubleshooting with our customers.
- Communicate politely and efficiently with the use of proper grammar over all forms of communication.
Skills Needed:
- High school degree
- At least 2 years customer service experience, preferably over the phone or via email is required
- Excellent verbal and written communication skills
- Ability to handle customer inquiries/issues with empathy and patience
- Ability to utilize a computer with moderate ease and work across various software
- Time management and the ability to operate both independently as well as in a team environment
- Familiarity with Microsoft Office and G Suite strongly preferred
- Familiarity with ShipStation and Zendesk is a plus
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
- Morning shift
Application Question(s):
- Do you have retail call center experience?
- Do you live within 45 minutes from our location in Eldersburg MD 21784?
Experience:
- Customer Service: 2 years (Required)
Work Location: In person
