Description:
JOB PURPOSE / SUMMARY
The Mobile Technician is responsible for performing open service recalls, software updates, recommendations, and ensure adherence to safety standards while providing excellent customer service.
DUTIES AND RESPONSIBILITIES
- Travel to client locations to perform requested/required functions.
- Ensure highest standard/quality of workmanship on all maintenance requirements.
- Follow factory and dealership service standards for quality and safety.
- Perform diagnostic scans to identify issues and confirm recall readiness.
- Install factory software updates or infotainment system upgrades as part of recall or service packages.
- Use dealership approved diagnostic tools to ensure updates are applied correctly and safely.
- Operate a mobile service truck professionally, keeping it clean, stocked and organized.
- Explain recall requirements, safety importance, and update benefits to customers.
- Provide clear instructions for post-service care and follow-up steps.
- Maintain professionalism, reliability, and punctuality in all customer interactions.
- Adhere to all safety policies and procedures while working on road.
- Ensure all work complies with recall compliance requirements.
- Order and manage parts and supplies as needed.
- Maintain accurate repair records, including parts used, time spent, and customer communication.
Requirements:
QUALIFICATIONS
- Valid driver’s license with a clean driving record.
- High school diploma or equivalent; vocational or technical training preferred.
- Proven experience as an automotive mechanic, preferably in a mobile service role.
- Ability to work efficiently in a fast-paced environment and prioritize tasks effectively.
- Strong communication and interpersonal skills.
- Excellent organizational and time management skills.
- Attention to detail and accuracy in maintaining deadlines and follow up.
GOALS AND EXPECTATIONS
- Ensure you are clocking in/out each day via Paylocity and having lunches every day.
- Complete repairs within set promise times, resetting if necessary.
- Ensure 100% completion of MPI inspections.
- Follow all warranty procedures and maintain required certifications.
- Meet dealership performance metrics and adapt strategies as needed.
- Adhere to safety protocols and dealership standards to ensure a safe working environment and quality service.
- Oversee the daily workflow, ensuring all customers on the route are accounted for.
