Key Responsibilities
Guest Experience
- Greet and assist guests on the arcade floor in a friendly, professional manner
- Answer guest questions about game instructions, token/card usage, and prizes
- Ensure guests of all ages feel welcomed, safe, and engaged at all times
- Proactively monitor the floor for guests in need of assistance
Game Support & Minor Maintenance
- Assist Game Technicians with minor game calls, including card reader resets, coin jams, and basic error clearing
- Report unresolved or complex game malfunctions to the Game Technician promptly
- Place and monitor "Out of Order" signage on non-functioning games when needed
- Perform basic troubleshooting using provided reference materials and technician guidance
Stocking & Inventory
- Stock and rotate crane machine prizes to ensure a full, visually appealing presentation
- Replenish coin and token dispensers throughout the arcade floor as needed
- Restock game card kiosks and report low inventory levels to management
- Conduct regular floor walks to check game and supply levels and report shortages
- Assist with prize redemption counter restocking as directed
Floor Cleanliness & Safety
- Keep the arcade area clean, organized, and free of hazards throughout the shift
- Wipe down game surfaces, handles, and screens regularly
- Ensure cords, cables, and game panels are in a safe, secured condition
- Report any safety concerns or damaged equipment to a manager immediately
Team Collaboration
- Work closely with Game Technicians, Redemption Staff, and Floor Supervisors
- Communicate game issues, supply needs, and guest concerns clearly and promptly
- Support team members across departments during busy periods as needed
- Participate in opening and closing duties as assigned
Requirements
Must-Haves
- Weekend availability is required — Saturday and/or Sunday shifts are mandatory for this role
- Ability to stand, walk, and remain on your feet for extended periods (up to 8 hours)
- Comfortable working in a loud, high-energy, fast-paced entertainment environment
- Strong communication and customer service skills
- Reliable, punctual, and team-oriented attitude
- Ability to lift up to 30 lbs (restocking crane prizes, coin containers, etc.)
Nice to Have
- Prior experience in entertainment, hospitality, or retail environments
- Basic mechanical aptitude or interest in learning how arcade games operate
- Experience working with cash, tokens, or point-of-sale systems
Schedule & Availability
Availability Type Details
Weekends REQUIRED — Saturday and/or Sunday availability is mandatory
Weekdays Flexible — afternoon and evening shifts available
Holidays Holiday availability preferred — major holidays are our busiest days
Why Work at Scene75?
- Fun, upbeat work environment — no two shifts are the same
- Flexible scheduling to accommodate school and other commitments
- Paid training provided — no prior arcade experience necessary
- Opportunities for growth into Game Technician and leadership roles
- Team member discounts and perks
- Be part of one of the largest indoor entertainment centers in the US
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
