Summary: The Customer Service Representative, reporting to the WI Customer Service Manager, is directly responsible for providing support to customers. Acts as a liaison between customers, operations, and sales team.
Essential Duties and Responsibilities:
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Process, expedite, quote and orders via Epicor Prophet 21 ERP system.
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Prioritize, respond to and flag incoming phone calls, e-mail messages, and faxes.
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Oversee all ecommerce orders including communication, processing, and payment collection.
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Conduct Point-of-Sale (POS) and Chat Bot communications.
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Provide expertise and product consulting on customer inquiries.
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Recommend, configure, and quote products in conjunction with outside sales and project engineering staff.
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Provide quotation support to customers, territory managers and application engineers.
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Interact with suppliers, vendors, engineering, sales, and service/repairs staff.
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Process returned goods (RMA).
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Communicate with the manager on all issues that affect sales, profits, and customer satisfaction.
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Maintain professional and technical knowledge by attending educational workshops and vendor training.
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Other duties as assigned.
Education/Skills/Experience
Required:
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Strong attention to detail, must be a self-starter and able to take direction to result with minimal supervision.
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Excellent communication skills, multi-tasking, and problem-solving ability.
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Excellent interpersonal skills; professional and outgoing personality.
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Experience with ERP Business systems used in Industrial Distribution.
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Must be proficient with Microsoft Office and Google products.
Preferred:
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Customer service experience in the industrial equipment industry.
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Familiarity with pumps, hoses, and filtration products is a bonus.
Physical Requirements:
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To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.
Anderson Process is an Equal Opportunity Employer
