- RESPONSIBILITIES
- Perform all check-in and check out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay, including their rate and stay total).
- Welcome guests upon their arrival and assign rooms
- Provide information about our motel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Maintain updated records of bookings and payments
- WORK EXPERIENCE AND SKILLS
- Strong verbal and nonverbal communication skills. Motel clerks will use active listening skills to understand the individual needs of each customer. They will also use nonverbal skills to identify a guest's satisfaction or dissatisfaction with their stay.
- Customer service skills are a requirement as a Motel Front Desk Clerk.
- Problem- solving: Guests will often come the the Motel Front Desk Clerk with problems. The ability to identify and overcome a problem can be useful in the Motel Front Desk Clerk role.
Autoclerk is our Property Managemant System (PMS software). No experience necessary, willing to train.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Retirement plan
Work Location: In person
