Cognizant Trainers have an important role within the Waymo Program which has a critical effect on operations. They provide front-line direction and support to our live support agents and/or rider support agents while ensuring quality service is provided during every rider, driver or dispatch interaction.
Job Duties and Responsibilities
- Learn and maintain an extensive amount of knowledge regarding the client’s policies, processes, and philosophy.
- Act and serve as the primary point of contact for subject matter experts and support staff with training.
- Provide positive performance feedback and/or behavior concerns during the training period to leadership.
- Promote the professional and personal development of individual team members by demonstrating a positive work ethic/attitude and commitment to achieving the best possible outcomes.
- Bring in-depth training knowledge and a thoughtful understanding when participating in client meetings.
- Collaborate with the client on training and updates to ensure processes are aligned across the team.
Qualifications
- Basic knowledge of Google Suite (sheets, slides, docs, drive)
- Ability to use spreadsheet applications to maintain/develop operational reporting
- Exceptional time management, organizational, and prioritization skills to complete work in a timely manner
- Ability to work a variety of shifts including days, evenings, overnight and holidays
- Excellent written and verbal skills.
- At least 2 years in a training role (remote or in person)
- Strict adherence to company philosophy and mission statement
- Comfortable with a rapidly changing environment adapting to changes as they come
- Strong problem-solving skills and excellent attention to detail
- Proficient in content creation and delivery across the organization
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Cog2026
