The IT Director, Digital Employee Experience provides global leadership for Zimmer Biomet’s client services, end user support, manufacturing operations support and digital employee experience capabilities. This global and highly visible role delivers a reliable, modern and consistent technology experience across EMEA, the Americas and APAC, including office, field, remote and manufacturing environments.
The Director leads global teams that may include employees, contractors and on-shore/off-shore outsourced resources. He/she is responsible for engaging, inspiring and increasing the capability of those teams to deliver operational, service quality and transformation objectives across end user services, field operations, workplace technologies and manufacturing support.
The role requires strong operational leadership, a service-first mindset and the ability to drive change across a complex global and matrixed organization. Decision-making authority can have significant impact on employee productivity, site operations, technology lifecycle planning, vendor performance, cost management and global business operations.
