Position: Front Desk Patient Care Coordinator (PCC)
Location: 330 Borthwick Ave, Ste 201, Portsmouth, NH 03801
Type of Employment: Part Time with opportunities to grow
Compensation: $20.00 - $23.00/ hour (based on experience)
Podiatry Practice Join Our Team!
We are looking for a friendly, organized, and dependable Front Desk Coordinator to join our growing podiatry practice. If you enjoy helping people, staying organized, and being part of a supportive healthcare team, we would love to hear from you!
This position starts as part time with the opportunity to grow into a full time position that will include health benefits and 401K matching as the business grows and is performance based.
As the first point of contact for our patients, you will play an important role in creating a welcoming and positive experience from the moment patients call our office or walk through the door. We pride ourselves on creating an office environment that creates a space for each patient to feel heard, validated and cared for. We know the ideal candidate is personable, professional, detail-oriented, and comfortable multitasking in a busy medical office environment.
What You'll Do
- Welcome patients and provide a friendly, professional experience
- Check patients in and out for appointments accurately and efficiently.
- Collect copays, balances, and other patient payments. Cash handling.
- Answer incoming calls and assist patients with scheduling, rescheduling, and general questions.
- Make outbound calls to schedule and reschedule appointments.
- Receive and process referrals and appointment requests.
- Answer patient questions regarding appointments, insurance, payments, and general office procedures.
- Provide excellent customer service while maintaining patient privacy and confidentiality.
- Keep the front desk, lobby, employee common areas, and other shared spaces clean, and organized.
- Work as part of a team to support the smooth and efficient operation of the practice.
The Ideal Candidate Is Someone Who:
- Enjoys working with and helping people.
- Is friendly, professional, and compassionate.
- Is highly organized and pays attention to detail.
- Can multitask and stay calm in a busy environment.
- Communicates clearly and professionally with patients and coworkers.
- Is dependable, punctual, and takes pride in their work.
- Is comfortable learning new computer systems and electronic medical record software.
- Understands the importance of patient confidentiality and professionalism.
Experience
Previous experience in a medical office, healthcare, customer service, or administrative position is preferred, but we are willing to train the right candidate.
Schedule:
Monday-Friday
Weekends and major bank holidays off
Part-time 25-28 hours to start
Hours and pay may change based on business.
Office hours are Mondays/Tuesdays 7am-4pm, Wednesdays/Thursdays/Fridays 8am-3pm
Benefits:
PTO
Flexible Scheduling
Why Join Our Team?
This is an opportunity to become an important part of a patient-focused podiatry practice where your work directly contributes to the patient experience and the success of the office. The front desk position is more than a scheduler, we take our time on the phone with each patient intake, go the extra mile when needed and stay focused on making sure each person receives quality care. We are looking for someone who wants to be part of a team, take pride in their work, and grow with our practice.
If you are friendly, organized, dependable, and enjoy making a difference in people's healthcare experience, we encourage you to apply!
Pay: $20.00 - $23.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
