Job Summary
We are seeking a dynamic and energetic Rock Star HVAC Customer Service Representative (CSR) to join our team in <PERSON>. This role is perfect for someone who thrives in a fast-paced environment, loves engaging with customers, and is passionate about delivering exceptional client experiences. As a vital link between our clients and our service team, you will handle inquiries, schedule appointments, and ensure every customer feels valued and supported. Your enthusiasm and proactive approach will help us build lasting relationships and grow our reputation as a trusted HVAC service provider.
Responsibilities
- Greet customers warmly via phone, email, or in person, providing outstanding customer support with a positive attitude.
- Manage inbound and outbound calls efficiently, utilizing excellent phone etiquette to address customer needs promptly.
- Schedule service appointments, follow up on inquiries, and coordinate with technicians to ensure timely service delivery.
- Maintain accurate records of customer interactions, appointments, and service details using Microsoft Office and data entry tools.
- Assist with client services by providing product information, troubleshooting basic issues, and guiding customers through the scheduling process.
- Handle cash transactions accurately when necessary and process payments securely.
- Collaborate with team members to analyze customer feedback and improve overall service quality.
- MUST have previous experience SPECIFICALLY in ServiceTitan CRM software.
Requirements
- Bilingual or multilingual abilities are highly preferred to serve diverse customer bases effectively.
- Proven experience in sales, customer support, or call center environments is desirable.
- Strong communication skills—both verbal and written—are essential for engaging with clients professionally.
- Proficiency in Microsoft Office applications and general computer skills to manage data entry and documentation tasks.
- Experience with outbound calling campaigns and call center operations will be advantageous.
- Excellent phone etiquette combined with active listening skills to understand customer needs thoroughly.
- Ability to multitask efficiently while maintaining attention to detail during data entry or cash handling processes.
- Previous experience in HVAC or related technical fields is a plus but not required; training will be provided for the right candidate. Join us as a Rock Star HVAC CSR in <PERSON> where your enthusiasm fuels our success! We value energetic individuals who are eager to make a difference every day by delivering top-tier client service. This paid position offers an exciting opportunity to grow your skills within a supportive team dedicated to excellence in HVAC solutions.
Please send resume's to [email protected]
Pay: $17.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience:
- HVAC CSR: 1 year (Required)
- ServiceTItan software: 1 year (Required)
Language:
Work Location: In person
