We’re looking for a seasoned Operations Specialist who thrives in high-performance environments and loves taking ownership. This isn’t an entry-level role — it’s an opportunity for a proven professional to step directly into a position of trust, autonomy, and strategic influence.
You’ll manage premium client accounts exceeding $1 million, drive operational excellence across our Post Production division, and act with the mindset of a business owner. From day one, you’ll be empowered to make decisions that shape workflows, elevate client experiences, and strengthen Aberdeen’s operational foundation.
This is a key position at the heart of our operations — where client relationships, strategic thinking, and flawless execution meet. The ideal candidate will bring a strong mix of leadership, client management, and process innovation to a fast-moving, collaborative environment that values accountability, creative problem-solving, and teamwork.
Lead with Impact: Take immediate ownership of major client accounts, ensuring service excellence, retention, and growth.
Drive Operational Excellence: Oversee workflows across multiple service lines (AberFast, AberCap, Post Production) with precision and agility.
Think Like an Owner: Make strategic business decisions that balance operational efficiency with long-term profitability.
Champion Innovation: Identify opportunities for process improvement and actively integrate AI tools and new technologies to streamline operations.
Collaborate and Lead: Partner closely with department leads, managers, and executives to deliver seamless service and organizational alignment.
Adapt and Thrive: Embrace change as the company evolves — leading by example in adopting new tools, methodologies, and approaches.
Proven Experience: Demonstrated success managing high-value client portfolios (>$1M) with autonomy and accountability.
Operational Mastery: Ability to navigate complex systems, prioritize effectively, and deliver results under pressure.
Strategic Mindset: A deep understanding of how operational decisions affect business outcomes.
Service Excellence: A genuine commitment to exceptional client and team experiences.
Tech Fluency: Enthusiasm for leveraging AI and automation to elevate performance.
Cultural Alignment: A natural embodiment of our core values — Accountability, Solution-Driven, and Team Player.
This role includes a 90-day immersion period — not a “training” phase, but an opportunity to demonstrate your mastery and alignment. By the end of this period, you’ll be expected to operate independently, with full ownership of your accounts and initiatives.
A collaborative, values-driven culture built on trust and autonomy
The chance to shape systems, strategies, and client relationships directly
Exposure to cutting-edge technologies, including AI integration across business functions
A company that values your insight, innovation, and leadership
Team Player.
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Minimum 5-8 years in account management, client services, or operations management within a fast-paced, service-driven environment
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Proven track record managing high-value accounts ($1M+) with measurable client retention, satisfaction, and revenue growth outcomes
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Demonstrated experience handling urgent, high-stakes client situations (code-blue incidents) with composure and successful resolution
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Background in media, broadcast, post-production, or digital content production strongly preferred
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Experience in process improvement, procedure development, and operational optimization
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Demonstrated ability to adapt to new technologies, tools, and evolving role requirements
Technical Proficiency - Required:
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Advanced CRM expertise: Salesforce or similar required
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Computer proficiency: Ability to work efficiently on computers with strong navigation skills across multiple systems and platforms
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Microsoft Office Suite: Advanced proficiency in Word, Excel, Outlook, Internet Explorer
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AI proficiency: Experience using AI tools (ChatGPT, Claude, or similar) in professional workflows; strong AI prompting skills; ability to evaluate and implement AI solutions
Technical Knowledge - Preferred:
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Understanding of digital media file types (QuickTime, MXF, MPEG, MP4), video quality control, broadcast operations, and postproduction workflows
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Familiarity with non-linear editing systems (Final Cut Pro, Premiere)
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Basic understanding of cloud storage systems (Amazon Cloud S3) and enterprise video workflows
Education Requirements:
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Bachelor's degree in Business, Communications, Media, Science, Engineering, IT, or related field required
