QUALIFICATIONS
Education
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Graduate of an approved school of nursing
Experience/Skills
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Two years’ experience in physician’s office or related experience (preferred but not required).
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Experience in Urology preferred but not required
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Background in medical-surgical nursing and immunizations preferred
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Knowledge of clinical function
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Ability to work in conjunction with other clinic personnel
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Knowledge of community health resources for alternate health services
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Knowledge of community health nursing principles and practices
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Ability to communicate effectively both verbally and in written reports
Required Licenses/Certifications
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LPN or RN Licensure in the State of Indiana
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CPR
Working Conditions
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Clean, well-lit working environment
ROUTINE RESPONSIBILITIES
Essential Functions- Phone Nurse
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Conducting patient assessments over the phone by asking detailed questions about symptoms & medical
history
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Utilizing critical thinking skills to determine the appropriate level of care needed
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Strong clinical knowledge and understanding of common medical conditions
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Provide medical advice based on the assessment
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Directing patients to the right healthcare provider or service
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Maintaining accurate documentation of each call
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Demonstrate excellent communication skills and empathy towards patients
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Updates the patient’s medical and social history, as appropriate
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Maintains current knowledge of medications
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Accurately documenting all patient interactions including symptoms, advice given, and follow up plans in
the electronic medical record
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Schedules patients for further testing as directed by the Provider
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Secures appointment date and time from specialty referral as directed by the Provider
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Sends in prescription refills as directed by the Practitioner
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Performs other duties as assigned
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Professional demeanor and ability to handle stressful situations calmly
Essential Functions-Clinic Float
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Escorts patients to exam rooms and assesses patients per clinic protocols
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Obtains and thoroughly documents vital signs, chief complaint
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Updates medication lists, and verifies allergies
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Updates the patient’s medical and social history, as appropriate
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Prepares patient for examination and assists as necessary
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Ensure that ordered tests results are in the patient record and available for Practitioner review at time of
patient examination
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Assures adequate patient records are maintained and transferred as requested
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Obtains consent for procedures as directed
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Collects lab specimens and prepares specimens for transport according to policy
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Assists provider in procedures including but not limited to dressing changes, pelvic exams, laceration repairs, injections, and aspirations
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Utilizes appropriate aseptic technique
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Cleans instruments and prepares them for sterilization according to policy
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Maintains current knowledge of medications and their correct administration based on age of the patient and current clinical condition
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Follows the five rights of medication administration to reduce the potential for error
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Documents in the patient record all medication administered and tests performed in a timely and accurate
manner and charges appropriately
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Formulates a teaching plan based on identified learning needs and involves patient and family in
education
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Knowledgeable in growth and development principles and provides age-appropriate care
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Schedules patient for further testing as directed by the Practitioner
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Keeps track of follow-up labs, wellness checks for future patient reminders
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Maintains knowledge of rules and regulations governing the clinic
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Sends in prescription refills as directed by the Practitioner
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Responds to emergency situations appropriately and immediately
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Performs other duties as assigned
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Works in all clinics assigned and needs arise
Clinic Responsibilities-Phone Nurse
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Records all phone conversations and information given to the patient in the medical record to provide
for clear communication among all clinic staff.
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Provide medical advice based on established protocols
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Communicating patient concerns and relevant information to the appropriate healthcare provider for
further evaluation or treatment
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Processing prescription refills as directed by the provider
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Contact patients to discuss the results of laboratory test or imaging studies
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Identifying situations that require immediate medical attention and directing patients to the appropriate
emergency care facility
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Participate in professional development and assume responsibility for keeping knowledge of skills current
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During downtime utilize time wisely by assisting with clinic buckets in the EMR
Clinic Responsibilities-Float Nurse
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Ensures that exam rooms and patient accessible areas are safe and that likelihood of patient injury is
reduced
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Assures that examination rooms are always full and that patients are seen in an orderly and fair
manner
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Ensure that acutely ill or injured patients are triaged and seen first
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Explains delays and waiting times to patients and families
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Records all phone conversations and information given to the patient in the medical record to provide
clear communication among all clinic staff
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Maintains knowledge of lab collection policy and procedures
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Performs quality controls for tests and documents results as per policy
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Monitors and records oxygen tanks monthly
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Checks AED monthly. Records activity
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Performs API QC during the year on all tests resulted at site
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Checks for outdates on supplies and medications on an ongoing basis
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Inventories medications upon receiving and disposing. Inventories, orders and manages the VFC
medications
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Participates in professional development and assumes responsibility for keeping knowledge of skills
current
Office Responsibilities
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Answers telephone calls in a professional manner and refers patient problems to Practitioner
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Interact professionally with patients and families. Exhibits ability to prioritize and organize work
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Follows through on assigned tasks
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Participates in departmental performance improvement activities by collecting, analyzing, and reporting
data
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Knowledgeable of and compliant with clinic policies and procedures
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Exhibits cooperation and positive attitude and maintains a good working relationship with all clinic staff
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Completes incident reports and forwards to Practitioner when appropriate
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Completes routine equipment checks and stock supplies
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Orders supplies as needed
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Monitors, orders, and stocks exam rooms with supplies as needed
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Completes incident reports and forwards to practitioner when appropriate
