Recovery Support & Health Services Coordinator (NC CPSS Required)
Department: NC Programs
Reports To: Social Supports Supervisor
FLSA Status: Non-Exempt
Pay: $48, 000 annually
Former Employees: If you previously worked for Community Alternatives, Inc. or Community Choices, Inc., please indicate your former position, location, and dates of employment on your application. All former employees are subject to verification of rehire eligibility.
Position Overview (Grant-Funded Language)
The Recovery Support & Health Services Coordinator provides peer-delivered recovery support services to chemically dependent women and their children in accordance with NC DHHS standards, Medicaid service definitions, and applicable grant requirements.
Using lived recovery experience, the North Carolina Certified Peer Support Specialist (CPSS) supports engagement, retention, and stabilization in treatment by coordinating Medication-Assisted Treatment (MAT), physical and specialty healthcare services, and transportation. The role ensures continuity of care, accurate documentation, and collaboration across medical, clinical, and residential teams.
Primary Outcome:
To deliver trauma-informed, person-centered, and recovery-oriented services that improve access to care, support treatment compliance, and enhance recovery outcomes for a specialized population.
Essential FunctionsPeer Support Services
- Deliver Medicaid-eligible peer support services using lived recovery experience
- Promote recovery, wellness, self-determination, and resilience
- Mentor beneficiaries through early recovery stages
- Support development of recovery identity and independent living skills
- Facilitate linkage to community resources, mutual aid, and self-help services
- Provide reproductive health education and referrals as appropriate
- Assist with crisis intervention consistent with program policy
MAT & Health Services Coordination
- Coordinate, monitor, and document all MAT appointments
- Coordinate physical health and specialty care appointments
- Ensure uninterrupted access to MAT and medical services
- Facilitate and/or provide transportation to required appointments
- Safely transport prescribed medications from MAT providers to the residential program
- Ensure MAT information is reflected in the Person-Centered Plan (PCP) and clinical record
- Coordinate information exchange with MAT providers, medical staff, and treatment team
Transportation & Safety
- Transport beneficiaries to treatment and community-based services
- Maintain transportation logs and ensure vehicle safety compliance
- Monitor car seat use and conduct quarterly inventory
- Maintain valid driver’s license, excellent driving record, and auto insurance
Documentation & Compliance
- Complete timely, accurate, and Medicaid-compliant progress notes
- Maintain client logs, correspondence, and incident reports
- Prepare required monthly program and grant reports
- Collect random drug screens/breathalyzers per policy
- Observe medication administration when required
- Participate in interdisciplinary team meetings and PCP development
Required Qualifications (Non-Negotiable)
Applicants must meet all requirements to be considered:
- Active North Carolina Certified Peer Support Specialist (CPSS) certification
- Minimum one (1) year experience working with individuals diagnosed with a Substance Use Disorder
- Minimum one (1) year experience working with pregnant or parenting women
- High School Diploma or GED
- Valid NC driver’s license with excellent driving record
- Ability to meet NC DHHS background check and clearance requirements
Applicants without active NC CPSS certification will not be considered.Knowledge, Skills & Abilities
- Trauma-informed, recovery-oriented service delivery
- Strong written documentation and professional communication
- Ability to follow NC DHHS, Medicaid, and grant compliance standards
- Sound judgment, ethical conduct, and confidentiality
- Ability to work effectively in emotionally intense environments
Required Training & Certifications (Initial & Annual)
- Client Rights & Confidentiality
- Documentation & Incident Reporting
- Ethics & Professional Boundaries
- Workplace Violence & Harassment Prevention
- Defensive Driving
- First Aid / CPR
- Universal Precautions
- NC Interventions (NCI)
Work Environment & Physical Demands
- Frequent standing, walking, lifting up to 25 lbs (occasionally 50 lbs)
- Exposure to infectious diseases and emotionally challenging situations
- Outdoor weather exposure during transportation duties
- Potential for extended or double shifts based on program needs
We are an equal opportunity employer and value diversity in our workforce. We encourage applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, or veteran status.
Take the next step in your career—Apply Now!
Community Alternatives, Inc. DBA Community Choices Inc. applicants are not required to provide current or prior wage, salary, bonus, commission, or other compensation information as part of the employment application or hiring process. If an applicant voluntarily discloses salary information, it will only be considered for the limited purpose of negotiating a higher wage or salary, as permitted by law.
Job Type: Full-time
Pay: $48,000.00 per year
Benefits:
- 403(b)
- Bereavement leave
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid time off
- Vision insurance
Application Question(s):
- Do you have an current and valid driver's license with a clean drivubg record in the last three years?
- Do you have the bbility to meet NC DHHS background check and clearance requirements?
- Applicants without active NC CPSS certification will not be considered.
- Have you previously worked for Community Alternatives, Inc. or Community Choices, Inc.?
☐ No
☐ Yes — Please provide your previous position, work location, dates of employment, and name used during employment.
Education:
- High school or equivalent (Required)
Experience:
- exp. working with individuals diagnosed with a SA Disorder: 1 year (Required)
- ear experience working with pregnant or parenting women: 1 year (Required)
- Active NC Certified Peer Support Specialist certification: 1 year (Required)
License/Certification:
- Valid NC driver’s license with excellent driving record (Required)
Location:
- Charlotte, NC 28227 (Preferred)
Ability to Commute:
- Charlotte, NC 28227 (Required)
Willingness to travel:
Work Location: In person
