Guest Services Agent / Spa & Salon Specialist / Hourly Pay Plus Commission on Spa & Salon Services Performed.
Company Overview
For nearly 70 years, Hippocrates Wellness has been a globally recognized leader in transformational health, holistic healing, and wellness education. Situated on a beautiful 55-acre tropical retreat in West Palm Beach, Florida, Hippocrates Wellness provides a clinically researched and sustainable lifestyle program focused on prevention, healing, rejuvenation, and overall wellbeing through advanced therapies, nutritional counseling, educational programs, holistic treatments, and world-renowned organic cuisine.
Overview
We are seeking an enthusiastic, service-oriented, and compassionate Guest Services Agent / Spa & Salon Specialist to join our team. This unique hybrid role combines holistic hospitality with Spa & Salon services, making it ideal for professionals who enjoy delivering exceptional guest experiences while performing select wellness and beauty treatments.
As one of the first points of contact for our guests, you will create a warm, welcoming, and seamless experience by assisting with front desk operations while professionally performing facial, waxing, and scalp treatment services.
Duties
- Welcome guests with warmth, professionalism, and genuine hospitality.
- Check guests in and out for Spa & Salon appointments and wellness services.
- Schedule, confirm, modify, and coordinate appointments using the resort management system.
- Answer incoming calls and respond to guest inquiries regarding Spa & Salon services, wellness programs, and campus amenities.
- Process guest payments and maintain accurate guest records.
- Maintain a clean, organized, and welcoming Spa & Salon reception area.
- Professionally perform facial, waxing, scalp treatment, and other approved Spa & Salon services in accordance with Hippocrates Wellness standards.
- Maintain the highest standards of sanitation, guest comfort, confidentiality, and personalized service.
- Recommend Spa treatments, wellness services, memberships, retail products, and promotions to enhance the guest experience.
- Coordinate with Guest Services, Medical, Housekeeping, Culinary, Engineering, and other departments to ensure seamless guest experiences.
- Resolve guest concerns promptly, professionally, and with empathy.
- Assist with daily administrative tasks, inventory support, appointment confirmations, and operational duties.
- Perform additional duties as assigned.
This position requires a flexible schedule including weekends and holidays based on business needs.
Our Commitment
Hippocrates Wellness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every team member is treated with dignity, respect, and professionalism.
If you are passionate about wellness, luxury hospitality, and helping guests look and feel their best, we encourage you to apply today and become part of the Hippocrates Wellness family.
Job Type: Full-time
Pay: $19.50 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Retail Sales: 2 years (Preferred)
- Front Desk: 2 years (Required)
Work Location: In person
