Inside Sales Representative | Hydraulic Parts & Service | Bonuses | Career Growth | Monday–Friday
Job Title: Inside Sales Representative
Location: Worcester, MA 01601
Pay: $25.00–$35.00 per hour (DOE) + Performance Bonuses
Total Compensation Potential: $60,000–$85,000+ annually
Job Type: Full-time
Build a Career Helping Customers Keep Their Equipment Running
We're looking for a motivated, customer-focused Inside Sales Representative to join our growing team supporting hydraulic equipment repair, maintenance, and parts sales.
If you enjoy solving problems, building customer relationships, and helping businesses minimize equipment downtime, this is an opportunity to join a company where your technical knowledge and customer service skills directly contribute to your success.
This role combines inside sales, customer support, and technical problem-solving in a fast-paced environment where every day brings new challenges.
Why Join Our Team?
Stable, Growing Industry
- Essential hydraulic repair and maintenance services
- Long-term career stability
- Established customer base
Career Growth
- Opportunities to expand into account management or outside sales
- Ongoing product and technical training
- Collaborative team environment
Competitive Compensation
- Competitive hourly pay
- Performance-based bonus opportunities
- Full-time, year-round employment
What You'll Do
- Respond to inbound customer inquiries via phone, email, and web portal
- Qualify customer needs and convert inquiries into repair orders or service agreements
- Proactively contact existing and prospective customers regarding preventive maintenance programs and repair solutions
- Prepare service quotations and follow up on outstanding estimates
- Negotiate pricing within approved company guidelines
- Coordinate with technicians, service managers, and the parts department to ensure accurate scheduling and parts availability
- Maintain customer records and sales opportunities within the CRM
- Generate weekly sales activity reports
- Identify opportunities to cross-sell parts, upgrades, and additional services
- Support outside sales representatives with quotations, customer follow-up, and account research
- Stay current on hydraulic equipment, industry trends, and competitor offering
What We're Looking For (Required)
- Previous inside sales, customer service, service advisor, or parts counter experience
- Strong communication and relationship-building skills
- Ability to read parts breakdowns and identify correct part numbers
- Excellent attention to detail
- Strong telephone and customer service skills
- Comfortable working with inventory management software and CRM systems
- Ability to prioritize multiple tasks in a fast-paced environment
- Positive attitude with the ability to learn from mistakes and continually improve
Preferred Qualifications
- Experience in hydraulic equipment, heavy equipment, industrial equipment, construction equipment, or related industries
- Mechanical aptitude or technical background
- Experience preparing service estimates or repair quotations
- Familiarity with parts catalogs and inventory systems
Why You'll Succeed Here
- Work with an experienced technical team
- Build long-term relationships with commercial customers
- Develop technical product knowledge
- Enjoy a stable Monday–Friday schedule
- Be part of a company that values customer service and teamwork
Looking for More Than Just Another Sales Job?
If you enjoy helping customers solve problems, have strong attention to detail, and want to build a long-term career in technical inside sales, we'd love to hear from you.
Apply today and become part of a team that keeps customers working and equipment operating.
Benefits
- 401(k)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Paid Holidays
- Performance Bonuses
- Career Development & Training
Pay: $25.00 - $35.00 per hour
Work Location: In person
