Job Description
We are seeking a motivated and reliable Help Desk Technician to provide technical support for a range of MFP IT-related hardware and software systems. The ideal candidate will serve as a key point of contact for end users, delivering timely and effective troubleshooting and support services.
Responsibilities
- Diagnose and troubleshoot MFP-related IT issues, including: print driver installation, scan to folder/email configuration, network connectivity troubleshooting, etc.
- Accurately log, track, and resolve service requests using e-Automate ticketing software.
- Maintain strong time management and prioritization skills to handle multiple tasks simultaneously.
- Follow established procedures and documentation to ensure consistent and efficient issue resolution.
- Communicate technical solutions clearly and effectively to non-technical users.
Qualifications
- Familiarity with basic networking concepts
- Strong knowledge of PC and Mac environments, printers, scanners, computer peripherals, mobile devices, etc.
- Strong written and verbal communication skills
- Strong customer service skills
- Strong troubleshooting skills
Experience
- 2+ years of related experience and/or training, or equivalent combination of education and experience
- Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus
Requirements
- Typically requires a high school diploma
- Must pass a criminal background check
- Must be able to commute to our Tampa office
DEX Benefits
- After 60 days: eligible for 401k, health benefits (Medical, Dental, Vision & Life)
- After 90 days: accrue paid time off
- Paid holidays
Job Type: Full-time
Pay: $20.00 per hour
Work Location: In person
