Overview:
Larkin Community Hospital South Miami Campus is seeking a compassionate, detail-oriented, and proactive Patient Experience Coordinator to join our team. This vital role supports hospital-wide efforts to ensure an exceptional patient and family experience. The Coordinator acts as a liaison between patients, families, and hospital departments to support high-quality care delivery, service excellence, and a culture of empathy and respect.
Key Responsibilities:
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Serve as the primary point of contact for patient and family concerns, compliments, and service recovery efforts.
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Facilitate the resolution of patient complaints by working collaboratively with clinical and non-clinical staff.
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Conduct patient rounding and surveys to proactively assess satisfaction and gather feedback.
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Support implementation of patient experience initiatives and best practices across the hospital.
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Track, analyze, and report patient satisfaction data using platforms such as Press Ganey or HCAHPS.
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Provide education and coaching to staff and departments on communication, service recovery, and empathy in care.
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Coordinate patient and family advisory councils and patient engagement events.
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Ensure timely documentation and communication of issues and outcomes to appropriate leaders.
Qualifications:
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2+ years of experience in a healthcare setting; experience in patient relations or service excellence strongly preferred.
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Strong interpersonal and communication skills, with the ability to interact effectively at all levels of the organization.
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Empathetic listener with excellent conflict resolution and problem-solving abilities.
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Familiarity with patient satisfaction metrics and tools (e.g., HCAHPS, Press Ganey).
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Bilingual (English/Spanish or other languages) a plus.
Why Join Us?
At Larkin Community Hospital Palm Springs Campus, we are committed to delivering not just clinical excellence, but compassionate, person-centered care. As a Patient Experience Coordinator, you will play a key role in shaping meaningful interactions that inspire trust and healing. We offer competitive benefits, a collaborative environment, and the opportunity to make a real difference in people’s lives.
