Client Services Coordinator
Still Waters Counseling Services, LLC
Pay: $19.00–$25.00 per hour (DOE)
Location: Hillsboro, OR (Hybrid opportunities available after training)
Schedule: We are hiring either one full-time or two part-time team members.
Join Our Team
Still Waters Counseling Services is a growing, trauma-informed mental health practice dedicated to providing compassionate, person-centered care. We're looking for a warm, organized, and dependable Client Services Coordinator who enjoys helping others and wants to make a meaningful difference in people's lives every day.
As the first point of contact for many of our clients, you'll play an essential role in creating a welcoming, supportive experience while helping our clinicians provide exceptional care. If you're someone who thrives in a collaborative environment, enjoys solving problems, and takes pride in keeping things organized, we'd love to meet you.
What You'll Do
Every day is a little different, but your responsibilities may include:
- Answering incoming phone calls with professionalism, warmth, and empathy
- Scheduling appointments for new and existing clients
- Greeting clients and creating a welcoming office environment
- Responding to emails and client inquiries promptly
- Coordinating communication between clients and clinicians
- Collecting and verifying demographic and insurance information
- Maintaining accurate client records in our electronic health record (SimplePractice experience is a plus)
- Processing record requests and other administrative tasks
- Keeping the front office organized and running smoothly
- Protecting client confidentiality and maintaining HIPAA compliance
Schedule & Work Environment
We're looking to hire either one full-time or two part-time Client Services Coordinators.
Required in-office hours:
Monday through Friday | 2:00 PM – 6:00 PM
Additional scheduled hours may be completed in a hybrid (remote/in-office) capacity after successful training and based on clinic needs.
What We're Looking For
The ideal candidate is someone who:
- Loves providing exceptional customer service
- Is friendly, compassionate, and professional
- Communicates clearly in person, over the phone, and in writing
- Is highly organized and detail-oriented
- Can successfully manage multiple priorities in a fast-paced environment
- Takes initiative and follows tasks through to completion
- Works well independently while being a supportive team member
- Is comfortable learning new technology
Preferred Qualifications
- Previous receptionist or administrative experience
- Experience in a medical, behavioral health, or healthcare setting
- Experience using an electronic health record (SimplePractice preferred)
- Familiarity with Google Workspace and Slack
Why Join Still Waters Counseling Services?
We believe that supporting our employees allows them to better support our clients. We are committed to fostering a positive, collaborative workplace where team members feel valued and have opportunities to grow professionally.
Benefits Include
- Competitive hourly pay based on experience
- W-2 employment
- Paid time off
- Flexible scheduling
- Hybrid work opportunities after training
- Retirement plan with employer matching (IRA)
- Health reimbursement/savings benefits
- Supplemental insurance options
- Paid orientation and ongoing training
- Professional development support
- Opportunities for advancement as our practice continues to grow
- Free parking
- Computer and office equipment provided
About Still Waters Counseling Services
Still Waters Counseling Services is a trauma-informed counseling practice serving individuals, couples, and families throughout Oregon. We believe healing happens through compassionate relationships and provide culturally humble, evidence-based care that honors the whole person—mind, body, and spirit.
We are proud to be an Equal Opportunity Employer and are committed to creating an inclusive workplace where everyone feels welcomed, respected, and supported.
How to Apply
Please submit your résumé along with a brief cover letter telling us why you're interested in joining the Still Waters Counseling Services team. We'd love to learn what makes you a great fit for this role.
Pay: $19.00 - $25.00 per hour
Benefits:
- Flexible schedule
- Free parking
- On-site gym
- Opportunities for advancement
- Paid orientation
- Paid time off
- Paid training
- Professional development assistance
Medical Specialty:
Work Location: In person
