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Department: IT Service Department (HelpDesk, Lvl 1 Technician)
Hours: Mon-Fri 7:30AM - 5:00PM (Some after-hours work required)
Pay: Hourly
LANICOM LLC is a leading provider of IT solutions and services for targeted industries that we serve. We are currently looking for a qualified Help Desk person to join our team.
This is a full-time position responsible for maintaining and supporting daily network, telephony, and desktop systems in a variety of corporate network settings. Must have reliable transportation as on-site visits may be necessary.
Responsible for:
- Monitor internal help desk system for the delegation, assignment and/or completion of trouble tickets.
- Provide IT Help Desk services for multi-site environment
- Flexible schedule as this job may require extended support hours, occasional night, weekend and some on-call work as deemed necessary
- Support applications, printers, storage and networking infrastructure (wired and wireless)
- Support IT procurement as needed
- Provide 1st tier support to identify, investigate and resolve technical problems
- Troubleshoot and support Windows 10 and MAC workstations
- Support the addition, deletion and modification of accounts & security privileges in an Active Directory environment
- Network & application monitoring and support
- Assist with end users with moves, adds and changes
- Escalation of issues to higher level technical teams as appropriate
A successful candidate must have:
- Excellent interpersonal, supervisory, organizational and customer service skills
- Willingness to learn our procedures and processes
- BS or BA in Computer Science, Networking, Engineering, or related field, or demonstrate equivalent training or technical experience
- 5-6 years of related relevant experience
- Must have proven track record of providing IT Support services
- Basic knowledge of networking
- Should be able to demonstrate a working relationship with groups within or outside of IT to help implement technical solutions.
- Experience working with outside vendors and support companies as needed
- Experience with IT Ticketing systems
- Functional knowledge of the Microsoft Office suite
- Strong attention to details
- Basis understanding of Active Directory, group policy and the Windows security model
- Good experience in troubleshooting TCP/IP network environment
- Good experience troubleshooting hardware, PCs, laptops (Windows and MAC) and a variety of mobile devices
- Must have experience with Exchange, Windows administration
- 3+ years experience troubleshooting PC desktops and laptops, software, hardware, Microsoft office suites, email, printers and peripherals
- 3+ years experience with routers, switches, hubs and basic network topology
- Flexible schedule as this job may require extended support hours, occasional night, weekend and some on-call work
- Strong desire to interact with end users or clients on the phone or in person in a courteous, professional manner
- Microsoft, Cisco, A+/Net+/Security+ certifications a plus but not required
