Job Overview
The Bridgewater Hotel Group is seeking an experienced Hotel General Manager for one of our IHG property. The General Manager fills a key leadership role with the primary responsibility for achieving the maximum long-range profitability of the hotel by providing optimum guest services, leading high levels of associate engagement, executing aggressive sales and marketing strategies, and maximizing profits through cost containment.
This is a full-time position that requires flexibility in scheduling. We offer a competitive total compensation package including annual performance based increases, bonus eligibility and more.
Duties
- Supervise work at all levels and set clear objectives
- Manage the training, coaching and support of employees and department heads of the properties.
- Monitor quality assurance scores and guest feedback; communicate and train property employees accordingly.
- Complete projects and assignments by establishing objectives, determining priorities, managing time, gaining cooperation of others, monitoring progress, problem-solving and making adjustments to plans as needed.
- Other actions/duties as specified by the management.
Required Skills and Experience
- A minimum of five years’ experience as an Front Office Manager and Assistant General Manager.
- Highly energetic and motivated individual.
- Excellent interpersonal and communication skills with a strong customer/client focus.
- Knowledge/Experience in Hotel Sales
- Self-Starter with ability to work independently and as a team.
- Strong problem-solving skills.
- Excellent written communication skills.
- Ability to work in a fast-paced, high pressure environment.
- Results driven focus and ability to work through to completion in a timely manner.
- Adaptable to change.
- Exceptional organizational skills.
- Monitor quality assurance scores and guest feedback; communicate and train property employees accordingly.
- Complete projects and assignments by establishing objectives, determining priorities, managing time, gaining cooperation of others, monitoring progress, problem-solving and making adjustments to plans as needed.
- Other actions/duties as specified by the management.
- Supervise work at all levels and set clear objectives
Requirements
- Proven experience in hotel management or hospitality management roles with supervising responsibilities
- Strong knowledge of revenue management, budgeting, and financial oversight within the hospitality industry
- Exceptional customer service skills with a focus on guest satisfaction and guest relations
- Leadership qualities with the ability to motivate and manage diverse teams effectively
- Experience with front desk operations, including handling multi-line phone systems and night audit procedures
- Bilingual or multilingual skills are preferred to better serve an international clientele
- Excellent communication skills with professional phone etiquette
- Knowledge of human resources practices related to staffing, training, and employee development
- Hospitality industry certifications or relevant educational background are advantageous
- Ability to adapt quickly in a fast-paced environment while maintaining professionalism
- Results driven focus and ability to work through to completion in a timely manner.
- Adaptable to change.
- Exceptional organizational skills.
Job Type: Full-time
Benefits:
- Employee discount
- Paid time off
Experience:
- Hotel Manager: 2 years (Required)
Ability to Commute:
- Lebanon, PA 17042 (Required)
Work Location: In person
