Risk Mitigation Associate
Industry: E-commerce / Risk Management
Location (city, state): La Vergne, TN
Assignment Type: Direct Hire
Pay: $20–$23/hour
Work Schedule: 100% Onsite; overtime and occasional weekend availability may be required during peak holiday periods
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About The Company:
Join a growing e-commerce organization focused on providing a secure and reliable shopping experience for its customers. The Risk Mitigation team plays an important role in identifying suspicious activity, protecting customer accounts, and helping prevent fraudulent transactions.
Job Description:
We are seeking a detail-oriented and analytical Risk Mitigation Associate to support fraud prevention and transaction review efforts. This is a great opportunity for someone early in their career who has experience with an ERP system such as NetSuite and a CRM platform such as ServiceNow. Extensive training will be provided, making this an excellent fit for someone who is adaptable, curious, and comfortable learning new systems and processes.
Key Responsibilities:
- Review transactions identified by automated fraud monitoring tools and determine whether additional investigation is needed.
- Research customer accounts and transaction history to verify information and make informed decisions regarding orders.
- Communicate with customers through phone and email when additional verification or clarification is required.
- Review account information to help prevent fraudulent activity and reduce delays related to refunds.
- Investigate activity that may violate established Terms of Use and communicate appropriate next steps with customers.
- Research chargeback cases, collect supporting documentation, and assist with resolving disputed transactions.
- Monitor recurring activity and identify trends that may help improve fraud prevention processes.
- Collaborate with other departments to communicate findings and support improvements to internal procedures.
Qualifications:
- 1+ year of experience in e-commerce, fraud prevention, risk management, or a related analytical role.
- Experience working with an ERP system; NetSuite is strongly preferred, though comparable ERP experience will be considered.
- CRM experience; ServiceNow or a similar platform is preferred.
- Strong attention to detail with an investigative and analytical approach to problem-solving.
- Ability to work effectively in a fast-paced, process-driven environment.
- Strong written and verbal communication skills.
- Associate's degree required; Bachelor's degree preferred.
- E-commerce fraud or risk experience is preferred but not required.
- Experience with Braintree or PayPal is a plus.
Additional Details:
- Fully onsite position in La Vergne, TN.
- No travel required.
- Candidates should be comfortable working additional hours and/or weekends during peak seasons, including Black Friday and the holidays.
- The position includes significant training on internal systems and processes.
- Ideal candidates are adaptable, detail-oriented, and willing to learn.
Perks:
- Medical, dental, and vision coverage
- 401(k)
- Extensive training and onboarding
- Opportunity to develop experience in e-commerce fraud and risk management
- Opportunity to work with ERP and CRM platforms in a fast-paced environment
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 005-010
