Job ID:JP00046588
Anticipated Start Date: 09/14/2026
Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
Responsible for re-selling Individual medical plans to existing members in all of the company's states. Responsible for increasing member retention (decrease in lapse rates) by working with at-risk members.
Primary duties may include, but are not limited to:
Provides detailed analysis that identifies and promotes the value of the existing plan, discuss options, provides alternative plan options when appropriate and makes recommendations.
In addition recommending and enrolling in Anthem Specialty and Supplementary products to create a holistic insurance portfolio increasing profitability and retention.
Provides customers with counseling and recommendations for plan changes.
Responsible for working with members during rate increases or any other time a member is a risk of leaving.
Works with cancellation requests to prevent member attrition.
Reduced member attrition leading to profitable member retention for Individual and Specialty Business.
Partners with the Underwriting team to provide alternate plan options to facilitate enrollment when the selected plan is not available, due to rate ups, etc.
Follows up on retention leads through outbound communications via phone or in writing.
Requirements:
Requires a BA/BS; 3-4 years of Life & Health insurance experience in sales and/or member services; or any combination of education and experience, which would provide an equivalent background.
Must have a license to sell insurance in all required states.
Resident Health & Life Insurance License in their states is required.
Sales Experience
Customer Service
Call Center
Multi-Tasking
Strong IT Skills
WIN 10 & Office
Job Type: Contract opportunity.
Sales Incentives: Per retain/ sales commission
Anthem Medical: Cross-Sale/Retain: $10
Anthem Specialty(Dental& Vision): Cross-Sale/Retain: $5
Anthem Life: Retain: $2.50
LifeSecure Supplementary(Accident, Critical Illness, Hospital Recover): Cross-Sale/Retain: $7
GeoBlue Travel (Short Term and Long Term): Cross-Sale/Retain: $7
Program Details:
- To be eligible Retains must remain active and paid current for 3 months from the date of the call (month of the call plus 2 additional months) and Cross-Sales must pay the first month’s premium. Retain/ Sales from phone start date through end of assignment are eligible. All data will be validated after the end of assignment prior to submission to your agency. Please expect a 35-business day turnaround. Payment is dependent on validated return of all IT equipment provided during the assignment (return UPS tracking numbers must be provided to your Employment Agency).
Additional Details:
M-F 8:30am-9:00pm (All Shifts are Local Time)
All Candidates Must Be Available to Work Any of These Shifts /Possibility of Weekends
Work From Home - Must Have Suitable Quiet Private Workspace
Must Have 100 Mbps High Speed Internet
Wifi is Not Permissible, Must Be Able to Use Short Ethernet Cable to Plug Into Router
No Time Off Requests Will Be Accepted During Training
After Training Time Off Requests Will Be Reviewed and Possibly Approved Between 11/1/26 and 12/15/26 Depending Call Volume
Assignment Length Is Subject to Change
Potential for extension of contract
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, contractors are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
About BCForward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCForward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Pay Rate Range
15.64 - 34.76 USD hourly
Additional Notes
The pay range is the range BCForward in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations.
Benefits Information
BCForward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. This does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
