Summary
The ideal candidate creates the first impression for guests arriving at the property. This role is responsible for greeting and welcoming guests, opening doors, assisting with transportation, and ensuring smooth arrivals and departures while upholding the highest standards of hospitality and professionalism.
Essential Functions
Job duties include, although are not limited to:
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Door team is following all FORBES standards
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The main gate is calling all vehicles over the radio and confirming back to the main gate
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Pre-shift meetings are conducted with the valet managers and valet runners
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ALL guest doors are opened and closed for the guest
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ALL guests are greeted appropriately
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ALL luggage is removed from the vehicle and loaded onto a bell cart
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ALL Cloister guests are escorted to the front desk and introduced to the FD agent by name
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ALL doorperson are in the proper uniform wearing their nametag and have a Daily Compass
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Door team attends the Pre-shift meeting
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Doormen are posted up
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Valet runners are called up as vehicles arrive
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Podium is clean and free of clutter
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Luggage is tagged
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ShiftNote is updated with any pertinent information
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All radios are charged and ready for the next shift
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Front drive is clean and free of any trash
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Holding room is clean and organized
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All radios are charged and ready for the next shift
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Lobby is clean and free of any dirty glasses or trash
Internal Relationships
Reports to Director of Guest Experience
External Relationships
Has regular contact with Guest & Members
Qualifications
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High school diploma or equivalent; hospitality training preferred.
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Prior experience in guest services or bellman role is a plus.
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Excellent customer service and communication skills.
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Professional appearance and demeanor.
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Knowledge of the local area is beneficial.
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Flexibility to work evenings, weekends, and holidays.
Education/Experience Requirements
Physical Requirements
Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
