Description:
The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.
RESPONSIBILITIES:
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Approach all guests and employees with a smile.
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Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
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Obtain all necessary information when taking room reservations.
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Answer guest inquires about hotel service facilities and hours of operation.
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Be aware of all rates, packages, and special promotions.
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Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.
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Operate Front Desk computer system.
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Initiate and complete the End of Day process.
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Stay current on all Hilton and Aimbridge required Trainings and courses.
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Complete the Night Audit checklist for computer procedures daily.
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Handle and follow through on all overnight guest requests.
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Have knowledge of and assist in emergency procedures as required.
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Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
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Prep Breakfast area for guest opening. This includes reviewing a schedule to heat that days hot items and brewing coffee until breakfast attendant arrives.
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Handle items for Lost and Found.
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Perform any other duties as requested by the Guest Services Manager or any other member of management.
Requirements:
QUALIFICATIONS:
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High School diploma or equivalent required; college course work in related field helpful.
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Experience in a hotel or a related field a PLUS.
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Previous supervisory responsibility preferred.
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Must be fluent in English, both written and verbal
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An operational knowledge of Microsoft Office suite
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Willing and able to stand for long periods of time
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Able to work with little or no supervision
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Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
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Knowledge of Accounting Principles.
