Description:
Houston Metro Urology, the largest and most comprehensive urology practice in Houston, is seeking a Bilingual Medical Receptionist to join our team.
In this role, you will consistently deliver outstanding patient service, an essential part of HMU’s mission.
Key Responsibilities:
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Provide exceptional, compassionate service to all patients.
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Coordinate patient flow within the clinic, including scheduling, confirming appointments, and managing check-in/check-out processes.
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Handle incoming phone calls, check and return messages promptly, and respond to inquiries in person, by phone, or via email in a courteous and efficient manner.
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Maintain an organized and welcoming front desk and reception area.
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Manage and update patient information in Athena (EMR system), ensuring accuracy and completeness.
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Ensure all required documentation from new patients is received prior to appointments and entered correctly into the system.
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Verify and update returning patients’ information, including demographics, referring providers, pharmacy details, email addresses, and current insurance.
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Take patient photos for their medical records.
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Print daily appointment schedules and review fee slips and patient accounts for upcoming visits, including referral checks, overdue balances, lab results, and other required information.
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Provide support to other front office roles as needed.
Requirements:
Education:
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High school or equivalent (Required)
Experience:
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Medical terminology: 2 years (Required)
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Microsoft Office: 2 years (Required)
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Medical receptionist: 2 years (Required)
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Customer Service: 3 years (Required)
Language:
