We are seeking a dedicated and detail-oriented Service Assistant to support the success of our customer experience. This is a key position that ensures a clean, organized dining room, timely table service, prompt and accurate delivery of menu items, and seamless collaboration across service roles. It’s ideal for someone who thrives in a fast-paced, guest-facing environment and is eager to learn and grow within the hospitality industry.
Role Responsibilities:
Guest Experience & Table Support
- Deliver food and beverages accurately, with an understanding of menu details.
- Assist with guest needs and relay questions or concerns to the appropriate team member.
- Clear and reset tables within 3 minutes of guest departure.
- Assist with packaging takeout orders.
- Maintain awareness of the dining room and proactively assist where needed.
Dining Room & Service Maintenance
- Keep kitchen expo areas, service stations, and dining room clean and organized.
- Polish and restock silverware, glassware, and plateware throughout the shift.
- Monitor and remove trash and recycling regularly.
- Ensure safe and clear walkways for guests and staff at all times.
Operational & Team Support
- Memorize table and seat numbers to aid in efficient service.
- Learn menu details, ingredients, and allergen protocols.
- Communicate guest concerns clearly to team leads.
- Assist FOH staff during high-volume periods.
- Help with opening and closing duties, including setting/resetting the dining room.
Role Qualifications:
- Previous restaurant or food service experience preferred, but not necessary. This is an entry level position where anyone with a passion for details will thrive.
- Polished, professional appearance with a positive, team-oriented attitude.
- Ability to multitask and stay calm under pressure.
- Strong communication and interpersonal skills are important.
- Flexible availability preferred- may include mornings, evenings, weekends, and select holidays.
- Physically able to:
- Stand and walk for extended periods
- Bend, reach, lift up to 50 lbs.
- Work in a dynamic, fast-paced environment
The Perks:
Why Work with Us?
- Become part of the URBN family (Terrain, Anthropologie, Free People, Urban Outfitters) with opportunities for growth, cross-training, and advancement
- Join a distinctive garden-to-table restaurant rooted in craftsmanship offering thoughtful seasonal menus
- Warm, welcoming spaces supported by a collaborative, hospitality-focused team culture
- Employee perks, discounts & benefits across URBN brands
Benefits
Eligible full-time employees enjoy access to URBN’s competitive benefits package, including:
- Medical, dental, and vision insurance
- Paid Time Off (PTO)
- 401(k) with retirement savings plans
- ➡ Learn more: urbn.com/work-with-us/benefits
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
