Join a Team That Keeps East Texas Moving
At Hex 6 Diesel Services, we believe in Honest. Dependable. Quality. We're looking for a customer-focused, organized, and driven Service Advisor to serve as the communication bridge between our customers and our certified diesel technicians. If you enjoy solving problems, building relationships, and working in a fast-paced environment where no two days are the same, we'd love to meet you.
Position Summary
The Service Advisor is responsible for creating an exceptional customer experience while coordinating repairs from start to finish. This position manages customer communication, prepares estimates, schedules repairs, coordinates with technicians and the parts department, and ensures every repair is documented accurately and completed efficiently.
Our Service Advisors don't just answer phones—they help customers make informed decisions while supporting the entire shop's success.
Primary ResponsibilitiesCustomer Service
- Greet customers professionally in person and by phone.
- Gather complete customer, vehicle, and equipment information.
- Ask detailed diagnostic questions to accurately identify concerns.
- Set clear expectations regarding repair timelines and communication.
- Build long-term relationships through outstanding customer service.
Service Coordination
- Open and manage repair orders in Fullbay.
- Create accurate estimates using technician recommendations and labor guides.
- Obtain customer approvals before work begins.
- Schedule work efficiently based on technician availability and shop capacity.
- Keep customers informed throughout the repair process.
Shop Communication
- Communicate repair concerns clearly to technicians.
- Coordinate with the Parts Department to ensure parts availability.
- Work with management to prioritize emergency and fleet repairs.
- Monitor work in progress to minimize downtime and maximize shop efficiency.
Administrative Duties
- Maintain complete and accurate repair documentation.
- Ensure technician notes are thorough before closing repair orders.
- Process invoices and collect customer payments.
- Maintain accurate customer records.
- Follow all company procedures for documentation and warranty claims.
Sales & Customer Growth
- Identify maintenance opportunities that improve equipment reliability.
- Recommend preventative maintenance services.
- Promote fleet maintenance programs.
- Generate additional parts and service sales through customer education.
- Coordinate opportunities with the Outside Sales Team.
Qualifications
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Ability to work in a fast-paced environment
- Mechanical aptitude or heavy-duty diesel knowledge preferred
- Computer proficiency
- Valid driver's license
- Positive attitude with a willingness to learn
Preferred Experience
- Service advisor experience
- Heavy-duty truck or equipment industry experience
- Fleet maintenance knowledge
- Fullbay experience (preferred but not required)
- Parts or service estimating experience
What Success Looks Like
A successful Service Advisor:
- Builds trust with every customer.
- Maintains excellent communication from start to finish.
- Creates accurate repair estimates.
- Keeps work flowing efficiently through the shop.
- Supports technicians with complete and accurate information.
- Helps increase shop productivity and customer retention.
- Treats every repair as an opportunity to exceed expectations.
Benefits
- Competitive hourly pay (plus performance bonus opportunities)
- Paid Time Off
- Paid Holidays
- Health, Dental, Vision & Life Insurance
- Retirement Plan with Company Match
- Ongoing professional development and training
- Career advancement opportunities
- Supportive, team-oriented work environment
Why Hex 6?
At Hex 6 Diesel Services, we invest in our people. We believe educated, empowered employees provide the highest quality repairs and customer service. You'll work alongside ASE-certified technicians, experienced service professionals, and a leadership team committed to helping you grow your career.
If you're looking for more than just a job—and want to be part of a team that values integrity, teamwork, continuous learning, and customer satisfaction—we'd love to hear from you.
Apply today and help keep East Texas rolling with Hex 6 Diesel Services.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
