Overview:
The Registrar is responsible for the efficient, orderly and expeditious pre-admission, admission of patients.
Responsibilities:
-
Enters patient financial and personal demographics in the computer in an accurate and timely manner
-
Obtains appropriate signatures and copies and/or scans all identification and healthcare coverage presented. Documents reasons if this information is not attainable.
-
Verifies and documents insurance benefits and coverage. Obtains any required pre-certifications, referrals or authorizations for all patients based on benefits/requirements/contractual agreements.Communicates this information and financial responsibility to the patient/guarantor.
-
Follows Front End Collections Policies.
-
Ability to communicate orally and in writing effectively with patients, physicians, hospital based personnel and all other customers.
DCH Standards:
-
Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
-
Performs compliance requirements as outlined in the Employee Handbook
-
Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
-
Requires use of electronic mail, time and attendance software, learning management software and intranet.
-
Must adhere to all DCH Health System policies and procedures.
-
All other duties as assigned.
Qualifications:
- High School graduate or equivalent.
-
Good clerical skills including ability to type 20 wpm and computer experience preferred.
-
Ability to work well with others in a courteous manner in stressful situations.
-
Excellent telephone and customer service skills required.
-
Healthcare experience and understanding of basic medical terminology preferred.
-
Must be able to read, write legibly, speak, and comprehend English.
