Front Desk Coordinator / Concierge
Join an exclusive, membership-based healthcare organization dedicated to delivering a premium, concierge-level patient experience. We're seeking a polished, hospitality-driven professional who is passionate about delivering an exceptional customer experience. This role is ideal for someone with a concierge, luxury hospitality, hotel, private club, or high-end customer service background who enjoys building relationships and creating a welcoming environment.
What You'll Do:
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Serve as the first point of contact, providing a warm, personalized experience for every patient from check-in through checkout.
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Answer high-volume incoming calls, schedule appointments, and efficiently direct patient inquiries.
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Manage patient registration, scheduling, and documentation within the EMR system.
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Enter patient and membership information into Salesforce and complete daily administrative tasks.
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Maintain a clean, organized, and welcoming clinic environment while monitoring inventory and supplies.
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Respond to medical hotline calls and escalate urgent patient concerns as needed.
What We're Looking For:
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Experience in concierge services, luxury hospitality, hotels, private clubs, high-end fitness, or premium customer service environments strongly preferred.
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Exceptional communication and interpersonal skills with a polished, professional demeanor.
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Comfortable managing multiple priorities in a fast-paced, client-focused environment.
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Strong computer skills and the ability to learn EMR systems, Salesforce, and other technology platforms.
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Experience handling high-volume phone calls and providing white-glove customer service is a plus.
Schedule:
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Full-time (32+ hours/week)
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Must be available to work both 7:00 AM-3:00 PM and 3:00 PM-11:00 PM shifts
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Four shifts per week.
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Rotating weekends (approximately every other weekend).
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Must be available to work six holidays per year (holiday pay at time-and-a-half).
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
