JAbout the job:
As the Senior Manager, E-Commerce Analytics, you are part of a dynamic team responsible for driving the analytical, operational, and reporting backbone of the E-Commerce business. This role owns sales forecasting, budgeting, performance reporting, and all E-Commerce demand planning and replenishment, using established in-house forecasting tools and systems. The role also delivers the analytics and reporting that inform business priorities for E-Commerce leadership and the account management team. The Senior Manager, E-Commerce Analytics role reports directly to the Director, E-Commerce.
Position: Senior Manager, E-Commerce Analytics
Work Location: Great Neck, NY
About us: We are the leading supplier of soft window coverings in the U.S., partnering with over 50 major retailers to offer the broadest assortment of ready-made soft window curtains and home textiles in the industry. Founded in New York City in 1933, Lichtenberg is a fourth-generation family owned and operated business. We are personally committed to the quality of our products, the success of our partners, and the satisfaction of our end consumer.
What You Will Be Doing:
MAJOR RESPONSIBILITIES:
● Develop and maintain retailer and channel analytics across omnichannel accounts (Amazon, Target.com, Walmart.com, Kohls.com, Wayfair, etc.) to identify trends, risks, and growth opportunities.
● Conduct competitive analysis utilizing market data from third-party data partners to benchmark performance, monitor competitor pricing and assortment, and identify market share opportunities.
● Build and manage sales dashboards and executive reporting, delivering clear, accurate, and actionable updates to senior leadership.
● Lead pricing and promotional analysis to evaluate promotional effectiveness and inform pricing and promotional strategy across all digital accounts.
● Manage sales forecasting, budgeting, and performance reporting for the E-Commerce business, including weekly, monthly, and quarterly planning cycles.
● Drive all demand planning for the E-Commerce channel, including forecasting inventory needs across digital accounts, leveraging the company's established in-house forecasting tools and systems.
● Write and manage purchase orders to factories based on demand forecasts, with responsibility for replenishment and replenishment tracking from order placement through receipt.
● Track inventory, availability, and operational issues across digital accounts; project manage issue resolution by communicating and following up with the Distribution Center.
● Design and continuously improve processes, tools, and account-management workflows to increase team efficiency and accuracy.
● Translate data and analysis into clear priorities and recommended actions for account managers and the broader E-Commerce team.
● Manage projects cross-functionally with internal teams.
PROBLEM SOLVING & DECISION MAKING:
● Develop, automate, and maintain recurring sales, inventory, forecast, and replenishment reporting using the company's in-house tools, systems, and data sources.
● Identify and diagnose forecast variances, inventory and availability gaps, replenishment delays, and operational breakdowns, and recommend corrective action.
● Provide digital sales reporting, analysis, and status updates to upper management weekly.
● Monitor account performance weekly to identify emerging risks and opportunities and surface findings to E-Commerce leadership to inform prioritization.
● Evaluate ROAS and ACOS performance in collaboration with E-Commerce team members to inform promotional and advertising investment decisions.
Skills Needed to Be Successful in This Role:
● Strong analytical, report creation, and data storytelling skills, with the ability to translate complex data into clear business priorities.
● Demonstrated ability to design processes, tools, and workflows that improve team efficiency.
● Ability to organize work activities with strong attention to detail and good follow-through skills.
● Strong interpersonal and communication skills, including experience presenting to senior leadership.
● Ability to work efficiently and focus in a friendly, fast-moving environment.
Minimum Qualifications:
● 3+ years of experience in E-Commerce analytics, sales planning, demand planning, and/or a related analytical role.
● Bachelor's degree required, preferably in Business, Finance, Analytics, or a related field.
● Proven experience in sales forecasting, budgeting, and performance reporting.
● Working knowledge of major retailer and e-tailer portals and data sources (Amazon Vendor Central, Wayfair Extranet, Walmart Item 360 / Luminate, Target POL, Kohls K-Link, etc.).
● Advanced knowledge of Excel required (including pivot tables, VLOOKUPs, and complex modeling); experience with BI/dashboard tools (Power BI, Tableau, Looker, etc.) a plus.
● Experience querying and extracting data from databases to generate reports (SQL, Power Query, or similar tools) required.
● Experience with replenishment and purchase order management a plus.
Pay: $110,000.00 - $130,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid parental leave
- Paid time off
- Vision insurance
Application Question(s):
- Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
Ability to Commute:
- Great Neck, NY 11021 (Required)
Work Location: In person
