Job Overview
We are seeking an energetic and welcoming Host/Hostess to join our team! In this role, you will be the first point of contact for our guests, creating a warm and inviting atmosphere that sets the tone for an exceptional dining experience. Your enthusiasm, organizational skills, and dedication to guest satisfaction will help ensure smooth seating operations and foster positive guest relations.
Responsibilities
- Greet guests upon arrival, providing friendly and professional customer service.
- Manage restaurant reservations efficiently using OpenTable.
- Escort guests to their tables, ensuring timely seating and proper server rotation.
- Handle phone communications with clarity and courtesy, including reservation inquiries and waitlist updates, adhering to excellent phone etiquette.
- Maintain organized waiting lists and coordinate with management for large parties.
- Assist with guest inquiries, special requests, and overall guest relations to enhance the dining experience.
- Ensure adherence to restaurant policies while managing guest interactions.
Skills
- Proven experience as a host/hostess or in a similar customer service role within a restaurant or food service environment.
- Strong communication skills with the ability to engage positively with guests and team members.
- Proficiency in restaurant reservation management systems.
- Excellent organizational skills for managing reservations, waitlists, and seating arrangements efficiently.
- Basic math skills for handling guest counts and, wait times.
- Experience with POS systems including Toast is preferred.
- Ability to handle phone communication professionally, demonstrating good phone etiquette at all times.
Pay: $13.79 - $15.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
Work Location: In person
