1. Manage large amounts of inbound and outbound calls in a timely manner.
2. Build sustainable relationships and engage customers by taking the extra mile.
3. Learn all Customer Service processes and duties.
4. Ability to multi-task, set priorities and manage time effectively.
5. Notify the Returns Department on return parts via Return Authorization Requests.
6. Set up new customers and close dealers no longer franchised.
7. Make recommendations for improving efficiency and/or effectiveness of work
instructions and departmental procedures that would benefit the company and its
employees.
8. Able to flex hours as required for departmental coverage and business activity.
9. Perform all other duties as directed by management.
Work Location: In person
