Art of Stone Gardening is a rapidly growing, customer-focused, and award-winning landscape and construction company. We offer complete landscape and hardscape installation services. Our service areas include Dawsonville, Gainesville, Dahlonega and areas further north.
We are seeking a responsible, part time, “Office Associate”, working up to 20 hours a week to manage our office in Dahlonega. This position will be responsible for the day-to day-office operations and communications with customers as well as marketing and social media tasks.
Preference will be given to candidates with a minimum of 5-year administrative experience preferably in the construction, landscaping and service industry. All qualified candidates will be considered. Hourly pay will depend on job experience and skills.
We offer competitive pay and the opportunity to grow with the company. We are looking for someone who is self-motivated and timely with strong attention to details. Other skills and attributes needed for this position are: social media skills; ability to handle multiple tasks and manage stress; excellent communication skills; follow up and follow through; positive attitude and a strong interest in serving & caring for the needs of our customers.
We work as a small, talented team producing beautiful, top quality projects that are essential to the company’s success and customer’s satisfaction. We value people and we know that our overall success is a combined effort. Every day, we strive to offer our employees unique opportunities to experience variety, learning, job satisfaction and work-life balance.
Primary responsibilities include:
Clerical
· Maintain all files, electronic and paperwork. Minimize paper documents as much as possible.
· Process mail and customers payments. Run errand and deposit checks.
· Manage office supplies and maintain a list of office repairs as equipment as needed.
· Create and update Word documents and Excel spreadsheets as needed.
· Assemble and maintain a ready supply of sales folder for the sales associate.
· Maintain office organized and tidy.
Customer Service:
· Promptly answer office and cellular phones. Checks messages to respond to the needs of customers. Follow up on all leads and customers’ calls.
· Effectively communicate with sales associates to pass on customers’ requests for appointments and questions about projects.
· Maintain a list of leads and preferred customers’ contact method.
· Ongoing communication with customers to keep them informed on the start day, status of the project and/or potential delays to meet the needs and expectations of customers. Communicate needs of customers to supervisor.
· After job completion, communicate with customers to ensure customers satisfaction.
Marketing:
· Maintain and organize company’s pictures and post on social media.
· Create and distribute Mailchimp newsletter monthly.
· Post blogs on social media and networks sites.
· Work on Worldpress website as needed to add content, photos and blogs.
· Respond to online reviews as needed.
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Core requirements
· Ability to work independently.
· Ability to handle multiple tasks and manage stress.
· Positive attitude and customers’ service orientation
· Excellent communication skills both verbally and in writing
· Organized and dependable
· Ability to follow up and follow-through with customers and staff.
· Flexible
· Strong desire to serve & care for the needs of customers.
Experience and skills
· Preference will be given to applicants with 5+ years administrative experience.
· Strong computer skills and proficiency in Microsoft Office Word and Excel. Social media experience and skills.
· Strong communication skills with the ability to write effectively.
· Excellent attitude, customer service orientation and a genuine interest in serving people.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Flexible schedule
- Retirement plan
Experience:
- Office: 5 years (Required)
Work Location: In person
