Position: Customer Service Representative
Pay: Earn Up to $55k Annually with Multiple Income Sources!
Compensation Breakdown:
- $20/hr base pay (based on experience)
- Up to $325/month in performance bonuses for call quality, bookings, and teamwork
- Spiffs for referrals, memberships, and special call goals
- Monthly team breakfasts with prizes and rewards
- Total earning potential up to $55K per year based on performance
Location: Cumming, GA
Hours:
- Full-Time, 8 Hour Shift
- Flexible Availability Required
- Weekend Shifts Required
Benefits:
- Multiple Streams of Income!
- $3,000 Employee Referral Bonus for Finding Our Next Commercial & Residential Technician!
- Medical, Dental, And Vision Insurance
- Life Insurance: $50,000 Company-Paid Policy
- Short and Long-Term Disability
- Legal Shield
- 401(k) Retirement Plan with Company Matching Up to 2%
- Up To 3 Weeks Paid Vacation (Based On Tenure)
- Flexible Scheduling + Start Times
- Real Opportunities for Growth and Advancement
- We’re Committed to Your Growth Through Regular 1:1 Coaching and Weekly Training—Whether It’s Building Soft Skills or Learning Company Protocols, We Make Sure You Have the Tools to Succeed
Requirements:
- Strong teamwork, collaboration, and a positive, can-do attitude.
- Excellent communication skills with a professional and friendly phone presence.
- Ability to multitask and stay organized in a fast-paced environment.
- High energy, enthusiasm, and a commitment to delivering top-notch customer care.
- Computer proficiency (ServiceTitan experience is a plus).
- Dependability, punctuality, and strong attention to detail.
Summary:
Join RooterPLUS! as a Customer Service Representative earning up to $55k annually through multiple revenue streams! In this fast-paced role, you’ll handle inbound calls, schedule services, update customer accounts, and support daily office operations with top-tier professionalism and care.
The ideal candidate is a motivated, customer-focused professional with flexible availability, including evenings and weekends. A positive attitude, strong communication skills, and a team-oriented mindset are essential for thriving in our supportive, high-energy environment.
Core Responsibilities:
- Answer inbound calls and convert inquiries into scheduled service appointments.
- Maintain accurate customer records, payments, and purchase orders within ServiceTitan.
- Deliver outstanding customer care with empathy, professionalism, and urgency.
- Support daily office operations including dispatch coordination and customer follow-ups.
- Actively contribute to team goals, revenue targets, and customer satisfaction metrics.
Work Location: In person
