Established, respected, and growing, Still Waters is a premier medical aesthetics and day spa serving a loyal client base in a vibrant downtown Pensacola location.
We’re known for delivering a high-quality, professional, and welcoming experience.
www.swmedspa.com
You’ll be the first and last impression for every guest.
This isn’t just a front desk job. You’ll manage the flow of the spa, keep things running smoothly, and confidently recommend services, packages, and products.
It’s a mix of customer service, organization, and sales. If you like being busy, staying organized, and working with people, you’ll do well here.
Guest Experience
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Welcome guests with a warm, professional approach
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Manage check-ins, check-outs, and front desk flow
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Keep the reception and waiting area clean, calm, and organized
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Support light housekeeping to maintain high standards
Scheduling & Communication
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Answer calls and provide accurate information
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Schedule appointments efficiently with minimal gaps or errors
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Coordinate with clinical staff throughout the day
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Communicate clearly with clients and teammates
Sales & Client Engagement
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Educate guests on services, packages, and products
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Recommend add-ons and encourage repeat visits
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Support retail sales and membership conversions
Admin Support
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Maintain accurate, HIPAA-compliant client records
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Handle general admin and office organization
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Use scheduling systems and Microsoft Office tools daily
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Guests feel looked after, not rushed
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The schedule runs smoothly with minimal mistakes
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You stay calm during busy periods
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You take ownership of the front desk
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You’re comfortable recommending services and driving revenue
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2+ years in customer service, retail, front desk, or medical office roles (preferred)
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High school diploma (or equivalent)
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Retail sales or upselling experience is a strong plus
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Strong phone manner and communication skills
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Highly organized with good attention to detail
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Comfortable using computers and booking systems
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Professional, polished, and personable
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Understanding of HIPAA is beneficial
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Must be eligible to work in the U.S. and able to work on-site
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30–32 hours per week
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Some evenings (up to 7:45 pm)
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Some Saturdays required
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Open availability preferred
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Military spouses are encouraged to apply
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Not suited to someone balancing a full academic schedule
