Pay: $17.00 per hour with the potential to increase after a 90 day probationary period.
Company Overview
FirstLight Home Care is a leading provider of compassionate home care services dedicated to helping individuals achieve the quality of life they deserve. WWe exist to help people have their best day – every day – whatever that means for them. Our team of trusted care professionals in Savannah and Hilton Head is passionate about providing personalized care, creating meaningful relationships and making a difference in the lives of others.
JOB SUMMARY:
The Care Coordinator is responsible for intakes, clients, caregivers, and scheduling. This individual directly interfaces with clients performing service evaluations, originating service plans, scheduling and supervising care.
QUALIFICATIONS:
Required:
- H.S. Diploma or GED, some college, or two years related experience and/or training.
- At least 2 years of experience in home care or knowledge of the health care industry.
- Requires proficiency in computer skills including but not limited to MS Office, MS Excel and Scheduling program.
- 2+ years prior scheduling experience.
- Have a sympathetic attitude toward the care of the sick and elderly.
- Must possess and demonstrate excellent communication, leadership and organizational skills and customer service techniques.
- Must perform and manage multiple responsibilities concurrently and work well under pressure.
Preferred:
- Previous management experience.
- Care coordination experience.
RESPONSIBILITIES:
- Answers the telephone and performs Intakes.
- Conduct care consultations with prospective clients and families
- Manage the client intake process
- Facilitate client/caregiver introductions with every new client and with every new caregiver.
- Oversee the hiring process for caregivers and manage orientation/onboarding
- Work closely with HR to provide support caregivers, coaching and ongoing caregiver training.
- Schedules shifts by matching caregiver qualifications and availability to client’s needs.
- Supervises caregivers
- Understands and adheres to established FirstLight Home Care policies and procedures.
- Handles coordination of care for client services.
- Reports changes in client condition to agency employees involved in client’s care.
- Takes calls after hours and weekends to handle emergencies, scheduling issues, and client referrals and intakes.
- May perform continuing and on-going caregiver training.
- Participate in the quality assurance reviews and evaluations of the agency’s services.
- Conduct care consultations with prospective clients and families
WORKING ENVIRONMENT:
Works indoors in FirstLight Home Care office and client homes and travels to/from client homes.
Work Location: In Office and On Call (travel)
This is a drug-free workplace, and as such, candidates will be subject to a drug screening and 2-step GA background check before being hired.
Pay: $17.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Referral program
- Vision insurance
Application Question(s):
- Do you have your own vehicle that is capable of transporting clients?
- Can you pass a drug screening?
- Are you able to be on-call after hours or on weekends?
- Have you had a Level 2 (Fingerprinting) Background Check done for Georgia before?
Experience:
- Caregiving: 2 years (Required)
- Scheduling: 2 years (Required)
License/Certification:
- CPR Certification (Preferred)
- Driver's License (Required)
Willingness to travel:
Work Location: In person
