Burn Care Support Services Coordinator
Arizona Burn Foundation (ABF) improves the quality of life for burn survivors and their families, while promoting burn prevention advocacy and education. We are seeking an experienced, energetic, and passionate Burn Care Support Services Coordinator to join our dynamic team.
Position Overview
The Burn Care Support Services Coordinator reports to the Director of Client Care Services and works collaboratively with the Client Care Services team. This role provides direct support, advocacy, crisis response, and continuity of care for burn survivors and their families throughout recovery, with a focus on hospital and clinic-based services in partnership with Banner University Medical Center in Tucson, AZ. The position is based at the City of Tucson Fire Central Headquarters and Fire Station No. 1.
The coordinator will serve as a key point of contact for clients while they are hospitalized and after they discharge home or to rehab. This position will also assist in the planning and coordination of therapeutic recovery camps, social gatherings, and community events throughout Arizona, with a focus on Southern Arizona.
Key Roles and Responsibilities:
- Manage a fluctuating caseload of burn survivors and their family members, serving as the primary support person throughout the recovery journey. Provide consistent and compassionate emotional support through regular hospital and clinic visits, phone calls or virtual meetings.
- Collaborate with Banner UMC staff, including social workers, surgeons, nurses, and rehabilitation teams, to coordinate comprehensive care and support services for burn survivors and families. Regularly participate in weekly interdisciplinary rounds meetings and other staffing meetings at the hospital or clinic, as needed.
- Participate in a rotating on-call schedule shared among Client Care Services team members to provide limited support services to hospitalized clients and families during assigned weekends, generally averaging one weekend per month.
- Responsible for planning, coordinating, and executing one annual therapeutic camp for burn survivors, including all programming, logistics coordination, survivor and volunteer communication, and on-site client support.
- Support planning efforts for client-centered social events including holiday parties, family picnics, and burn survivor specific events. Duties include assisting with logistics, vendor and volunteer coordination, client outreach, and event-day operations.
- Attend and actively participate in Arizona Burn Foundation’s week-long summer camp, Camp Courage, providing support to campers, volunteers, and program operations as assigned.
- Facilitate school reentry presentations for pediatric burn survivors returning to school, supporting the child’s social, emotional, and academic adjustment following hospitalization.
- Facilitate occasional training for Banner staff, including hospital burn unit team and clinic staff, regarding ABF supports and services.
- Other duties as assigned
Qualifications:
- Master’s degree in social work preferred; candidates with a master’s or bachelor’s degree in counseling, public health, human services, or psychology, plus relevant experience, will also be considered.
- Relevant experience includes case management, hospital case management, behavioral health case management, housing case management, care coordination, social services, healthcare, patient advocacy, or related fields
- Excellent written and verbal communication skills; bilingual English/Spanish required.
- Strong customer service, problem-solving, organizational, and time management skills, with the ability to manage competing priorities.
- Demonstrated ability to handle stressful situations tactfully, resolve conflicts, maintain confidentiality, and follow organizational protocols with professionalism.
- Experience serving diverse populations in trauma-informed care settings, with knowledge of Tucson-area resources for families in need.
- Experience with case management, referral services, financial assistance procedures, and maintaining accurate client databases and documentation.
- Ability to work independently and take initiative, with experience coordinating, camps, retreats, and nonprofit program planning, implementation, and evaluation.
Other Requirements:
- Valid driver's license and reliable transportation is required.
- Frequent travel is required throughout the Tucson metropolitan area to support engagement with clients, families, hospitals, and clinics. This position also requires occasional traveling across Arizona to organizational events, camps, smoke alarm walks, fundraising events, and other mission driven operations as well as travel to Phoenix for staff meetings or training.
- Occasional air travel may be required for out-of-state conferences or events.
- Flexibility working evenings and weekends for events is required.
- Ability to lift up to 20 pounds and sit, stand, or walk for extended periods. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Miscellaneous
This is a full-time, exempt position with a salary of $58,000 annually.
ABF provides comprehensive health benefits and retirement package.
A pre-employment background check is required, and a 90-day introductory period is observed for all positions.
- How to Apply: Email a cover letter and resume to: [email protected]. The application deadline is Friday, August 15, 2026.
Pay: $58,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Are you bilingual in English and Spanish?
- Do you possess a bachelor's or master's degree in one of the listed fields?
- Are you able to work evenings and weekends as needed?
- Do you have reliable transportation for travel within the service area?
- Have you worked directly with patients, families, or clients experiencing trauma or medical challenges?
Work Location: In person
