About Company:
JC Automation Corp. (JCA) was founded in 1997 with the mission of filling a gap between technology and regulatory requirements in the life science manufacturing industry. The company offers highly capable resources at an affordable cost to build solutions and execute projects in: Automation, Control Systems Integration, Information Technology, System Integration and Regulatory Compliance.
JCA is a HUBZone Certified Small Business Firm, NMSDC Certified Minority Business Enterprise, and Certified Critical Industry Supplier. It’s mission is to add value by delivering quality services & solutions on time all the time by transforming processes & technology into business advantages.
ABOUT THE ROLE
We are seeking a technically strong and operationally experienced MES Field Services Lead to serve as the primary on-site IT point of contact for Manufacturing Execution System (MES) operations and all Technology Services activities at a pharmaceutical manufacturing site.
This role combines deep hands-on MES technical expertise with broad IT coordination responsibilities in a 24/7 GxP-regulated environment. The ideal candidate brings proven experience supporting MES platforms in life sciences, strong knowledge of IT infrastructure, and the leadership skills to manage L2 teams and coordinate cross-functional technical activities.
RESPONSIBILITIES
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MES Administration & Support:Configure, maintain, and support the Manufacturing Execution System (PAS-X), including workflows, user accounts, SOPs, equipment labels, printers, scales, and system interfaces. Manage MES and server patching, performance monitoring, troubleshooting, and vendor liaison activities.
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GxPCompliance & Validation:Own change control, validation activities, audit trails, access reviews, and periodic system reviews in full compliance withGxPrequirements and 21 CFR Part 11.Ensureall system activities are documented and traceablein accordance withdata integrity standards.
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Single Point of Contact (SPOC) – Technology Services:Act as the on-site SPOC for all Technical Systems services, including P1/P2 critical incident management, enterprise project coordination, infrastructure deployments, and end-user escalations.
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IT Infrastructure & Operations:Support manufacturing workstations, manage EHS contractor coordination, and oversee general business ticket management. Maintain working knowledge of LAN/WAN/WLAN networking and infrastructure troubleshooting to ensure operational continuity.
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L2 Team Leadership:Lead and develop L2 support personnel,monitorIRIS service queues, set work priorities, and ensure third-party vendors meet established SLAs. Foster a proactive, service-oriented team culture aligned with site operational needs.
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Documentation & Training:Develop andmaintainSOPs, work instructions, and technical documentation,submittingto Document Control asrequired. Provide training to site personnel and act as site liaison for EBR Designer and L1 support teams.
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On-Call & 24/7 Support:Provide on-call support asrequiredto meet the demands of a continuous 24/7 manufacturing environment. Ensure rapid response to critical system incidents that couldimpactproduction operations.
REQUIREMENTS & QUALIFICATIONS
Required
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Proven experience supporting MES platforms (PAS-X or equivalent) in aGxP-validated pharmaceutical or life sciences manufacturing environment.
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Familiarity with MES integrations: APIs, OPC, middleware, and interfaces with ERP, LIMS, or SCADA systems.
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Windows Server administration,patchingmanagement, and infrastructure troubleshooting experience.
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Working knowledge of LAN/WAN/WLAN networking and IT infrastructure support in a regulated manufacturing setting.
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Strong understanding of 21 CFR Part 11, data integrity, change control, and validation lifecycle (IQ/OQ/PQ).
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Proven experience managing P1/P2 critical incidents and coordinating cross-functional resolution in fast-paced environments.
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Demonstrated ability to lead L2 teams, manage service queues, and hold vendors accountable to SLAs.
Preferred
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Familiarity with ISA-95/ISA-88 manufacturing standards.
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Exposure to PLC/SCADA systems or data reporting andhistoriantools.
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Experience with EBR (Electronic Batch Record) systems and electronic logbooks.
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Bachelor's degree in Computer Science, Information Technology, Engineering, ora relatedtechnical field.
SKILLS
Technical Skills
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MES platforms — PAS-X or equivalent (configuration, maintenance, and support)
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MES system integrations — APIs, OPC, middleware, ERP/LIMS/SCADA interfaces
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Windows Server administration and patching management
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LAN/WAN/WLAN networking and IT infrastructure troubleshooting
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21 CFR Part 11 compliance, data integrity, andGxPvalidation lifecycle (IQ/OQ/PQ)
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Change control management and audit trail oversight
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P1/P2 critical incident management and escalation coordination
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IRIS or equivalent service management queue tools
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Microsoft Office 365
Soft Skills
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Technical leadership — ability to lead L2 teams, set priorities, and drive accountability
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Strong cross-functional communication with manufacturing, quality, engineering, and IT stakeholders
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Service-oriented mindset with a proactive approach to issue resolution
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Ability to work independently and manage multiple priorities in a 24/7 regulated environment
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Vendor management and SLA accountability
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Clear andaccuratetechnical documentation skills
