Purpose
The purpose of this position is to manage the day-to-day execution of client contracts and service packages within the business. This individual serves as the primary liaison between clients and internal teams, ensuring seamless service delivery, strong client relationships, and alignment across engineering, operations, billing, and sales functions.
The Account Manager plays a critical role in maintaining client satisfaction, ensuring delivery excellence, and positioning accounts for long-term success, including renewals and incremental revenue growth.
Essential Duties/Responsibilities
Build and maintain strong, trusted client relationships to support long-term partnership, retention, and renewal readiness
Coordinate across engineering, operations, billing, and sales teams to ensure seamless service delivery and effective issue resolution
Act as the internal advocate for client needs, ensuring alignment on priorities, timelines, and deliverables across all stakeholders
Proactively identify, escalate, and manage delivery risks, issues, and dependencies to ensure successful outcomes
Identify and pursue upsell opportunities, including additional events, services, and equipment solutions, to support revenue growth
Position Requirements
3+ years of experience in account management, client services, production management, or service delivery.
Preferred Qualifications
Experience working in broadcast production, media services, live event production, or sports broadcasting environments.
Company Overview
You might not know our name, but you’ve probably seen our work – on stage, on screen or on the field. Our
technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. We’ve supported some of the world’s most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For over 35 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Put simply, we bring content to life.
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