Position Summary
Ophthalmic Partners, PC is seeking a professional, customer-focused Patient Access Representative to join our team. The Patient Access Representative serves as a first point of contact for patients and plays an important role in supporting patient scheduling, registration, insurance verification, call handling, and front-office communication across the practice.
The ideal candidate is organized, detail-oriented, and able to provide pleasant, efficient service in a fast-paced medical office and call center environment.
Essential Duties and Responsibilities
- Answer and process all incoming calls pleasantly, professionally, and efficiently.
- Accurately schedule patient appointments.
- Check in and check out patients while maintaining accurate patient information.
- Collect co-pays and enter charges in accordance with practice procedures.
- Verify insurance coverage and retrieve referrals as required.
- Communicate with other departments to resolve patient requests and concerns.
- Facilitate physician schedule changes by moving and rescheduling patient appointments.
- Answer patient inquiries about insurances accepted, office hours, services, locations, exam fees, and other routine requests for information.
- Triage calls according to practice guidelines and route messages to the appropriate provider, technician, department, or location.
- Retrieve and distribute voicemail, web mailbox, and electronic messages as needed.
- Provide physician-specific, encounter-specific, or appointment-specific instructions to patients.
- Maintain a positive and professional demeanor while managing high call volume and multiple competing priorities.
- Support a positive patient experience by communicating clearly, accurately, and respectfully with patients, physicians, and staff.
Qualifications Required
- High school diploma or equivalent.
- Minimum of one year of customer service, administrative, medical office, or call center experience.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize responsibilities in a busy healthcare environment.
- Strong attention to detail and accurate data-entry skills.
- Basic computer proficiency and ability to use office equipment and telephone systems.
Preferred
- Previous healthcare, ophthalmology, specialty practice, or medical office experience.
- Prior call center experience.
- Experience with appointment scheduling, insurance verification, referrals, and patient payment collection.
- Familiarity with electronic medical records and practice management systems.
Skills and Competencies
- Excellent customer service and interpersonal skills.
- Professional and courteous communication with patients, visitors, physicians, and staff.
- Ability to manage difficult or stressful patient interactions calmly and appropriately.
- Strong problem-solving skills and willingness to collaborate with other departments.
- Ability to work independently and as part of a team.
- Commitment to accuracy, accountability, and patient satisfaction.
Physical Requirements
- Ability to sit for extended periods of time.
- Ability to communicate by telephone and operate a multi-line phone system.
- Ability to view, enter, and retrieve computer data using a keyboard and mouse.
- Ability to occasionally stand, walk, reach, bend, twist, and move throughout the office.
- Repetitive use of fingers, hands, wrists, and arms during computer and telephone work.
Pay: $20.50 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- customer service, medical office, or call center: 1 year (Required)
Location:
- Marlton, NJ 08053 (Required)
Work Location: In person
