Key Responsibilities
Job Title: Technical Client/Account Management
Location: Remote/ NYC office
Job Type: - Full-time / Permanent
Experience:
- Total Experience: 15+ years
- Relevant Experience: 8+ years in Technology Delivery, Consulting Services
Mandatory Skill:
- Client Management, Client partner
- Technology Delivery
- Consulting exp
- Prior experience in Technology solutions and delivery management
- Prior experience should be in software development
Role Summary:
We are seeking an experienced Account Manager with a strong background in managing consulting and technology services relationships across clients. The Account Manager will manage strategic client relationships and drive successful technology delivery engagements. The ideal candidate will act as the primary client interface, ensuring seamless execution of consulting and professional services initiatives while partnering closely with internal delivery teams.
Key Responsibilities:
- Serve as the primary point of contact for enterprise accounts and multi-stakeholder engagements.
- Own SOW-based consulting and technology delivery engagements from initiation through execution.
- Support the delivery of client-focused solutions and strategic initiatives.
- Monitor account performance, adoption metrics, and client satisfaction.
- Manage escalations, resolve issues proactively, and ensure service excellence.
- Identify opportunities for account growth, retention, and strategic partnerships.
- Provide industry insights on Higher Education, digital learning, workforce solutions, and EdTech trends.
- Manage and grow relationships with Higher Education and EdTech clients.
· Prepare and present account performance reports, program metrics, learner impact data, and engagement insights.
· Monitor market developments and competitive landscape.
· Provide market insights and recommendations to leadership.
Required Skills:
- 8+ years of experience in Account Management, Client Success, Consulting Services, Technology Delivery.
- Relevant experience in diverse domains. Experience in EdTech, Higher Education, Learning Services, Workforce Solutions, or Digital Transformation environments will be an added advantage.
- Experience in consultative selling, solution sales, product sales, or professional/service consulting engagements.
- Strong stakeholder management and consultative engagement skills.
- Experience managing enterprise accounts and complex client engagements.
- Experience with learning technologies, Learning Management Systems (LMS), AI-enabled learning technologies (such as adaptive learning platforms, learning analytics, AI-powered content recommendation engines, generative AI-based learning assistants, and personalized learning solutions), and digital learning ecosystems.
- Prior experience as a software developer or related role and agile, scrum, SDLC lifecycle
Additional Information
· Travel up to 25% may be required based on client and business needs.
· Candidates must be authorized to work in the United States.
Job Type: Full-time
Pay: $80,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Paid time off
- Vision insurance
Work Location: Remote
