Nampa, ID · Part-time, 20-30 hrs/week · $17-$20/hr · Entry-level
Do you want to work in a dynamic, fast-growing, high-tech environment?
- Are you a rock star looking for an entry-level position in customer care and support?
- Are you great at building rapport, following through, and genuinely caring about your clients’ success?
- Do you love people?
- Do you do what you say you’ll do?
If you said yes to all four, keep reading.
Role
Shipping & Client Success Specialist (Part-Time)
Company
My Oil Sticker, powered by DetectDog
Location
Nampa, Idaho
Schedule
100% in-office to start, with the option to move to hybrid (60% office / 40% remote) once ramped
Hours
Part-time, approximately 20-30 hours per week
Engagement
1099 contractor for the first 90 days, converting to W2 with benefits upon successful review
Pay
Starting at $17/hour, up to $20/hour based on performance
Level
Entry-level customer support
Growth Path
Potential to convert to a full-time role with enhanced compensation for superstar performers
About My Oil Sticker
My Oil Sticker (powered by DetectDog) helps independent automotive repair shops keep their customers coming back. Our flagship product is a simple but powerful one: branded service reminder labels and the printer hardware that produces them, shipped to hundreds of shops across the country. Behind that simple sticker sits a growing tech platform that includes loyalty apps, customer reminder systems, AI tools, and a network of strategic partners (DetectDog, AppFueled, Call Inbound).
We are looking for a part-time superstar to join our Nampa office and own two things at once: shipping our flagship product out the door, and being the first friendly voice our clients hear when they need help.
About the Role
This is a client support-style role with a hands-on shipping component. You will be the first responder for client questions, the friendly face of our Tier 1 support, and the person who makes sure our printers and labels get out the door on time and in great shape.
You will be responsible for client interactions across the board, including Tier 1 support tickets and helping new clients during their first 30 days, when getting their experience right matters most. When you are not on the phone or in the inbox, you will be packing, labeling, and shipping our flagship printer-and-labels kit to shops nationwide.
This role starts 100% in-office so you can learn our products, processes, and team in person. Once you are fully ramped, there is a real path to a hybrid schedule (about 60% office, 40% remote).
What You Will Do
- Tier 1 client support: Be the first responder for client questions by phone, email, and text. Solve what you can, escalate what you cannot, and always close the loop.
- First-30-day onboarding assist: Hand-hold new clients through their first month so they get a great start with My Oil Sticker.
- Rapport building: Get to know our clients. Remember the small details. Make every interaction feel personal, not transactional.
- Shipping and receiving: Pack, label, and ship printer hardware and label rolls to shops nationwide. Track inventory and flag low stock.
- Returns and replacements: Process any returns, defective hardware swaps, or re-shipments with care and speed.
- Follow-through: Do what you say you will do, on the timeline you promised. If something slips, communicate proactively.
- CRM and ticket hygiene: Keep notes, statuses, and next steps current so the whole team can stay in sync.
Who You Are
- You genuinely like people and they can feel it through the phone.
- You are warm, patient, and unflappable, even when a client is having a rough day.
- You follow through. If you say you will call back at 2pm, you call back at 2pm.
- You are organized and detail-oriented. Wrong label on a box bothers you.
- You can handle physical work like lifting boxes, packing shipments, and being on your feet some of the day.
- You are comfortable learning new software and tools quickly.
- You live in or near the Treasure Valley and can reliably be in our Nampa office.
Nice to Have, Not Required
- Prior customer service, retail, hospitality, or help desk experience.
- Familiarity with shipping platforms (ShipStation, USPS, UPS, FedEx).
- Any background in automotive, small business, or SaaS.
Terms of Employment
- Part-time position, starting at approximately 20-30 hours per week.
- Starts as 100% on-location at our Nampa office. Once ramped, this becomes a hybrid role, roughly 60% office and 40% remote.
- Office location: .
- Competitive hourly wage, starting at $17/hr with the ability to grow to $203/hr based on performance.
Opportunity for Growth
For superstar performers, this role has the potential to grow into a full-time position with enhanced compensation based on results. We are a growing company, and the people who help us scale have a real chance to scale with us.
Why Join Us
- Ground-floor impact: You will be the voice of our brand for hundreds of shops nationwide.
- Real growth: A clear path from part-time entry-level to full-time with enhanced pay.
- Variety: No two days look the same. Phones, packing, problem-solving, all in one role.
- Great team: A small, founder-led crew that values follow-through, kindness, and getting things done.
- Modern tools: You will work with modern CRM, support, and shipping software, not legacy systems.
How to Apply
Email [email protected]
Pay: $17.00 - $20.00 per hour
Work Location: Hybrid remote in Nampa, ID 83687
