Towing Dispatcher / Phone Receptionist
Job Type: Full-Time
Position: Towing Dispatcher / Phone Receptionist
Industry: Towing & Automotive Repair
We are looking for a dependable, organized, and customer-focused Towing Dispatcher / Phone Receptionist to join our team. This position is responsible for answering incoming calls, dispatching tow calls to drivers, coordinating the daily towing workflow, and assisting with general office and automotive shop duties.
Responsibilities
- Answer incoming phone calls professionally and courteously.
- Take customer information and accurately gather details for towing and service requests.
- Dispatch towing calls to drivers and coordinate their schedules and locations.
- Monitor and control the towing workflow to keep calls moving efficiently.
- Communicate with drivers throughout the day regarding assignments, updates, and changes.
- Coordinate with customers, drivers, and the auto repair shop to provide excellent service.
- Answer phones and assist customers with questions regarding automotive repair and towing services.
- Schedule or coordinate repair-related calls and appointments as needed.
- Help keep the office organized and running efficiently.
- Pick up and deliver automotive parts and supplies when needed.
- Run occasional errands for the business.
- Assist with general office duties.
- Help maintain a clean and organized office/work environment.
- Perform other duties as needed to support the towing and auto repair operations.
Qualifications
- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional in a busy, fast-paced environment.
- Reliable and dependable with good attendance.
- Comfortable communicating with drivers, customers, parts suppliers, and repair staff.
- Basic computer and phone skills.
- Ability to prioritize multiple calls and dispatch requests.
- Valid driver's license and reliable transportation.
- Must be willing to help with a variety of duties and work as part of a team.
- Previous towing, dispatching, automotive, or receptionist experience is a plus, but not required for the right candidate.
What We’re Looking For
We need someone who is responsible, organized, dependable, and able to think on their feet. The ideal candidate can handle a busy phone, keep track of multiple tow calls, communicate clearly with drivers, and jump in wherever help is needed.
If you enjoy a fast-paced work environment and are looking for a position where every day is a little different, we would like to hear from you.
To Apply: Please submit your resume and a brief description of your relevant experience.
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
Work Location: In person
